Sidney Goudy
Walnut Creek,CA
Summary
Dynamic professional with extensive experience in customer service and inventory management at Safeway. Proven ability to lead teams effectively while enhancing customer relations and achieving sales goals. Skilled in problem-solving and employee training, consistently delivering high-quality service and fostering a collaborative work environment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
9
9
years of professional experience
Work History
Third Assistant Director
Safeway
Pleasanton, CA
03.2023 - 10.2024
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
Inbound Customer Service Representative
Target
Pittsburg, CA
11.2022 - 03.2023
- Maintained updated knowledge of company's products and services.
- Processed orders, forms, applications, and requests.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Cross-sold additional products or services when appropriate.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
Cashier
WinCo Foods
Brentwood, CA
08.2022 - 01.2023
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped with purchases and signed customers up for rewards program.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Scanned items and checked pricing on cash register for accuracy.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers promptly and responded to questions.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Worked closely with front-end staff to assist customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Stocked shelves with merchandise when needed.
Center Store Manager
Lucky Brand
Antioch, CA
06.2015 - 07.2022
- Delegated work to staff, setting priorities and goals.
- Created a team environment by providing leadership, motivation, direction and support to associates.
- Prepared staff work schedules and assigned team members to specific duties.
- Conducted regular audits of store operations to identify areas for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Monitored monthly sales figures against budget targets for the center store departments.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured all employees complied with company policies and procedures related to safety standards.
- Organized weekly meetings with department managers to discuss stock availability issues and order new items accordingly.
- Directed staff in daily operations such as stocking shelves, rotating merchandise, building displays, setting up promotional materials and ensuring proper signage.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented campaigns and promotions to help with developing goods and services.
- Performed regular inspections of center store areas for cleanliness and safety compliance.
- Conducted regular training sessions for associates on topics like customer service best practices.
Education
High School Diploma -
Oakland Technical High School
Oakland, CA06-1998
Skills
- Inventory management
- Customer service
- Order processing
- Team leadership
- Problem solving
- Employee training
- Communication skills
- Task prioritization
- Visual merchandising
- Conflict resolution
- Teamwork and collaboration
- Networking
- Active listening
- PPE use
- Calm under pressure
- Multitasking
- Customer relations
- Basic math
- Attention to detail
- Good Telephone Etiquette
- Time management
- Sales support
Timeline
Third Assistant Director
Safeway
03.2023 - 10.2024
Inbound Customer Service Representative
Target
11.2022 - 03.2023
Cashier
WinCo Foods
08.2022 - 01.2023
Center Store Manager
Lucky Brand
06.2015 - 07.2022
High School Diploma -
Oakland Technical High School
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