Provided individualized support to families in crisis situations.
Facilitated referrals and linkages to community resources such as housing, food banks, and mental health services.
Conducted home visits to assess family needs and develop a plan of action for service delivery.
Assisted families with developing parenting skills, budgeting, and other life skills.
Maintained accurate case records and progress notes in accordance with agency policies.
Collaborated with other social service providers to ensure continuity of care for clients.
Coordinated activities that promoted positive interactions between parents and caregivers and their children.
Advocates for clients by providing information about available resources or services.
In Home Protective Services Case Manager
Gemma
Philadelphia, PA
06.2009 - 07.2023
Assessed clients' needs, developed service plans and monitored progress towards goals.
Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
Provided crisis intervention support for clients in emergency situations.
Conducted home visits to assess the safety of living environments for clients.
Collaborated with medical professionals to coordinate treatment plans for clients.
Maintained accurate case records and documentation according to agency guidelines.
Compiled reports on cases and submitted them to supervisors as required.
Attended court hearings as a representative of the organization when needed.
Counseled clients on available resources within the community that could help meet their needs.
Provided referrals to appropriate health care providers or other community resources.
Participated in interdisciplinary team meetings to discuss treatment options.
Supported family members by providing information on local support groups.
Coordinated transportation services for clients who lacked access to reliable transportation.
Linkages Case Manager
Philadelphia Anti-Drug Anti-Violence Network
Philadelphia, PA
11.2005 - 05.2010
Assessed clients' needs, developed service plans and monitored progress towards goals.
Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
Provided crisis intervention support for clients in emergency situations.
Conducted home visits to assess the safety of living environments for clients.
Developed individualized care plans with input from clients and their families.
Collaborated with medical professionals to coordinate treatment plans for clients.
Maintained accurate case records and documentation according to agency guidelines.
Compiled reports on cases and submitted them to supervisors as required.
Attended court hearings as a representative of the organization when needed.
Provided referrals to appropriate health care providers or other community resources.
Monitored client progress through regular follow-up contacts.
Residential House Manager
Elwyn Fair Place
Philadelphia, PA
04.2004 - 03.2007
Maintained records of supplies, equipment, and services purchased.
Inspected property regularly to ensure compliance with safety standards.
Coordinated move-in and move-out activities for tenants.
Ensured that all areas were clean and presentable at all times.
Organized the storage of documents, furniture, appliances.
Created monthly reports on the condition of the property for management review.
Developed emergency plans in case of fire or other emergencies.
Conducted regular safety checks and implemented preventive measures as necessary.
Monitored security systems to ensure proper functioning at all times.
Provided support to tenants during their stay in the residential house.
Resolved tenant complaints promptly and professionally.
Assisted in developing policies and procedures related to residential life at the property.
Scheduled regular inspections to identify any potential problems or issues with the building's infrastructure or groundskeeping needs.
Ensured compliance with local laws regarding residential housing regulations.
Collaborated with local authorities on matters concerning health and safety regulations within the premises.
Arranged transportation services for tenants when necessary.
Therapeutic Support Staff
Children's Crisis Treatment Center
Philadelphia, PA
06.2002 - 03.2004
Provided emotional support and guidance to children with mental health issues.
Assisted in developing and implementing individualized treatment plans for clients.
Monitored client behavior, documented progress, and reported changes to supervisor.
Conducted group therapy sessions focused on the development of social skills and self-esteem.
Maintained a safe environment through active supervision of clients during activities or outings.
Therapeutic Support Staff
FMA Professional Resources Temp Agency
Philadelphia, PA
04.2001 - 06.2002
Provided emotional support and guidance to children with mental health issues.
Assisted in developing and implementing individualized treatment plans for clients.
Monitored client behavior, documented progress, and reported changes to supervisor.
Conducted group therapy sessions focused on the development of social skills and self-esteem.
Maintained a safe environment through active supervision of clients during activities or outings.
Real Estate Delinquency Specialist
Breen Capital Group
Philadelphia, PA
03.1999 - 04.2001
Conducted financial reviews to assess debtor ability to pay outstanding debts.
Updated collection databases and systems with payment arrangements and notes.
Prepared and mailed out demand letters and other necessary correspondence.
Ensured compliance with state and federal laws governing debt collection practices.
Salesperson
JM Sorkin Oriental Rugs
Wayne , PA
03.1997 - 03.1999
Analyzed customer feedback to identify areas of improvement in product offerings.
Maintained accurate records of customer interactions and transactions.
Resolved customer complaints promptly and efficiently.
Provided personalized service to build relationships with customers.
Assisted customers in selecting appropriate products or services for their needs.
Student Manager
Trenton State College
Hillwood Lakes , NJ
09.1991 - 05.1996
Organized recruitment activities, such as campus visits and information sessions, to attract new students.
Coordinated housing assignments for incoming students.
Organized extracurricular activities such as sporting events, cultural celebrations, field trips.
Facilitated communication between faculty members, staff, and students regarding school policies and procedures.
Education
Bachelor of Arts - Communications
Trenton State College
NJ
05-1996
Skills
Documentation proficiency
Child development
Parenting education
Case management
Crisis intervention
Motivational interviewing
Incident management
Community resource coordination
Behavioral management
Appointment scheduling
Case tracking and follow up
Community resources
Family needs assessments
Data collection
Accomplishments
Two time Gemma Gem Award winner
Certification
First Aid 2024
Fire Safety 2024
CRP 2024
HIPPA 2024
Work Place Emergencies and Disasters 2024
Narcan
OCDEL Home Visitors Certificate 2024
Friends of Stinger Square
Did Volunteer food bank services and community outreach in the Graysferry Section of Philadelphia. Sponsored by the late Irene Russell and City Councilman Kenyatta Johnson.