Sidney Harger
Chula Vista,CA
Summary
Diligent legal professional skilled in fulfilling legal research needs and providing expert case management support. Experience in both corporate and environmental law office environments. Excel in time management, clear communication, and problem-solving, ensuring seamless operations in fast-paced legal environments.
Overview
16
16
years of professional experience
Work History
Legal Secretary / Administrator
Simone & Blevins
San Diego, CA
03.2023 - Current
- Answer incoming calls to assist, or route calls to appropriate personnel.
- Coordinate the scheduling of hearings, and meetings, and maintain filing deadlines.
- Maintained functional office equipment to ensure smooth operations.
- Facilitate communications by forwarding emails, transferring calls, and filing documents.
- Handle confidential information with discretion and integrity.
- Organize case files by creating and maintaining document-filing systems for easy retrieval of information.
- Receive and disburse incoming mail.
- Scan, save, and organize correspondence and documents.
- Coordinate the mailing of legal documents to clients, witnesses, and court officials.
- Coordinated and scheduled meetings and telephone conferences.
- Draft letters and prepare legal correspondence for attorneys and legal assistants.
- Checked office supplies stock and placed orders to maintain levels.
- Organized and maintained law libraries, documents and case files.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Legal Intake Specialist
Singleton Schrieber
San Diego, CA
03.2022 - 02.2023
- Respond to inbound leads and conduct thorough intake interviews
- Qualified leads based on criteria and sent retainers via Vinesign
- Follow up with potential clients through calls, texts, and emails
- Monitor and respond to online chats
- Maintain leads in Hubspot, Filevine and CMP with detailed notes and plans of action for follow-up
- Create training videos and train new hires on procedures
Office Manager
Hogue & Belong
San Diego, CA
06.2021 - 02.2022
- Serve as the primary point of contact for all communication, including intake of potential clients and assistance to guests and vendors
- Process and track outgoing checks to clients, vendors, and other counsels
- Run requested reports on client costs and attorney-billed hours
- Maintain office equipment and office inventory
- Handle shipping and receiving, scanning, and distribution of legal documents
- Ensure employees' timecards are correct and processed on time
- Assist with managing a Real Estate partner company
- Creating client closing binders, keeping files updated and organized
Legal Intake Specialist
Cameron Firm, PC
San Diego, CA
08.2020 - 06.2021
- Processed new client intakes for review and case approval
- Act as a correspondent between clients and attorneys
- Mediated three-way calls to the VA to receive proper documents
- Processed new client contracts, ensured the client received a welcome letter from the attorney and proper documents sent to VA
- Documented client information in Salesforce CRM and managed client folders in the's shared drive
- Performed technical tasks such as editing excel formats and updating pdf template files
- Designed and created media, such as brochures for new campaigns, educational videos on salesforce, documentation processing, and file management
Receptionist / Office Assistant
Gomez Trial Attorneys
San Diego, CA
03.2019 - 07.2020
- Answer all incoming calls, take accurate messages, screen, and direct calls
- Greet and assist all incoming clients and vendors
- Open, scan, sort, and distribute all mail, deliveries, and faxes
- Prepare for client meetings and presentations in conference rooms
- Maintain and coordinate electronic company calendar for all employees and conference rooms
- Maintain all monthly parking and postage expenses
- Replenish supplies throughout the office and order supplies when needed
- Assisting the paralegals with various projects: Scanning depositions, calling clients, putting together correspondence, calling vendors and medical providers to request records
Customer Support Manager
Dixie Botanicals
San Diego, CA
07.2017 - 03.2019
- Acted as the primary point of contact for any business-related issues pertaining to sales and customer support
- Monitored and maintained Website information to be updated daily
- Reviewed and assisted client inquiries directly
- Trained new staff and assisted in the creation of the training materials for future employees
- Followed up with clients to verify and ensure customer experience was beyond expectations
Front of House
Onami
San Diego, CA
06.2014 - 07.2017
- Presents a positive first impression of the establishment's friendliness, and excellent service and greets all guests arriving and departing
- Manages the Wait List when the restaurant is full
- Take all incoming calls, make reservations, and contact existing reservations
- Maintained a clean and organized work area and completed cleaning as assigned
- Operates cash register to accurately maintain a cash balance
Claims Liability Adjuster
Geico
Poway, CA
01.2011 - 05.2014
- Investigate, evaluate, and negotiate liability claims to ensure a positive customer experience
- Deliver exceptional and courteous customer service
- Summarize recorded statements from claimants, insured's, witnesses, and related parties
- Determine applicable coverage in basic claims involving multiple claimants
- Work collaboratively with a team in a fast-paced environment
Claims Service Representative
Allstate
Yuma, AZ
11.2008 - 12.2010
- Handled a high volume of inbound calls daily as the first contact for the customer
- Analyze claims to determine the extent of the company's liability, make approval or denial decisions and negotiate settlements with claimants in accordance with policy provisions
- Collaborate with insurance agents and interview claimants to correct errors, rectify omissions and investigate questionable issues
Education
Associate of Arts - Communications
San Diego City Collage
Skills
- Exceptional communication skills
- Legal terminology
- Documents and correspondence
- Litigation support
- Case management
- Administrative support
- Spreadsheets
- Executive calendars
- Efficient multi-tasker
Timeline
Legal Secretary / Administrator
Simone & Blevins
03.2023 - Current
Legal Intake Specialist
Singleton Schrieber
03.2022 - 02.2023
Office Manager
Hogue & Belong
06.2021 - 02.2022
Legal Intake Specialist
Cameron Firm, PC
08.2020 - 06.2021
Receptionist / Office Assistant
Gomez Trial Attorneys
03.2019 - 07.2020
Customer Support Manager
Dixie Botanicals
07.2017 - 03.2019
Front of House
Onami
06.2014 - 07.2017
Claims Liability Adjuster
Geico
01.2011 - 05.2014
Claims Service Representative
Allstate
11.2008 - 12.2010
Associate of Arts - Communications
San Diego City Collage
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