Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sidney James

Bradenton,FL

Summary

Talented professional with residential and commercial cleaning management experience. Passionate about leading teams to exceed client expectations by keeping buildings disinfected, sanitized and looking and smelling freshly cleaned. Contributes to positive work climate and overall team effort with pleasant attitude, being in uniform, dependable, and on time.

Overview

8
8
years of professional experience

Work History

Assistant General Manager

Got A Maid INC
Sarasota, FL
03.2016 - Current
  • Maintained inventory records of all products.
  • Ensured cleanliness standards were met by inspecting rooms and public areas regularly.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Organized and coordinated training sessions for new employees.
  • Monitored internal controls over payroll functions.
  • Communicated schedule changes effectively throughout the organization when necessary.

Housekeeping Supervisor

Courtyard by Marriott
Sarasota, FL
08.2022 - 04.2024
  • Created and implemented daily cleaning schedules for staff members.
  • Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Resolved customer complaints in a timely manner.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.

Front Desk Receptionist

Courtyard by Marriott
Valdosta, GA
12.2020 - 07.2022
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Handled cash transactions accurately, balancing the register at the end of each shift.

Education

GED -

Manatee Technical College
Bradenton, FL
05-2018

Skills

  • Employee Supervision
  • Expense Reporting
  • Scheduling
  • Order Processing
  • Room Inspections
  • Front desk communications

Timeline

Housekeeping Supervisor

Courtyard by Marriott
08.2022 - 04.2024

Front Desk Receptionist

Courtyard by Marriott
12.2020 - 07.2022

Assistant General Manager

Got A Maid INC
03.2016 - Current

GED -

Manatee Technical College

Similar Profiles

CREATE PROFILE
Sidney James