Sidney Johnson
Jacksonville
Summary
Detail-oriented Medical Service Coordinator with expertise in patient scheduling, insurance verification, and quality audits. Proven ability to streamline processes and enhance team collaboration for improved patient care.
Overview
19
19
years of professional experience
Work History
Medical Service Coordinator
One Call Medical
Jacksonville
07.2019 - Current
- Managed communication between patients, providers, and insurance companies efficiently.
- Coordinated patient scheduling for medical services and appointments.
- Facilitated pre-authorization processes for various medical procedures and services.
- Developed training materials for staff on service coordination best practices.
- Provided timely responses to inquiries from physicians, insurance providers, and patients.
- Created spreadsheets using Microsoft Excel to track inventory levels.
- Worked closely with professionals to coordinate daily workload, and other assignments.
- Conducted quality audits to ensure compliance with industry standards and regulations.
- Reviewed documentation and records for accuracy and completeness during audits.
- Supported new hires coming out of training and transitioning to their new roles.
- Assisted colleagues with questions about internal processes.
Care Coordinator
One Call Medical
Jacksonville
03.2012 - 07.2019
- Coordinated patient appointments using electronic scheduling systems for efficiency.
- Managed incoming calls to schedule and reschedule patient visits effectively.
- Communicated with medical staff to confirm availability and resolve scheduling conflicts.
- Maintained accurate patient records and updated scheduling information promptly.
- Assisted patients with insurance verification and pre-authorization processes as needed.
- Facilitated communication between patients and healthcare providers regarding appointment details.
- Resolved any scheduling conflicts or issues in an efficient manner.
- Ensured that all HIPAA regulations were adhered too when dealing with confidential patient information.
- Engaged actively in team meetings and provided suggestions for improving operational efficiency within the department.
Server
PF Changs Restaurant
Jacksonville
01.2007 - 03.2012
- Provided exceptional customer service and addressed guest inquiries effectively.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Maintained cleanliness and organization of dining area and service stations.
- Recommended menu items and upsold beverages to enhance dining experience.
- Assisted in training new servers on restaurant procedures and service standards.
- Managed cash transactions and processed payments using point-of-sale system.
- Handled guest complaints with professionalism to ensure satisfaction and retention.
- Participated in team meetings to discuss service improvements and operational efficiency.
- Provided excellent customer service to ensure satisfaction.
Education
High School Diploma -
Englewood High School
Jacksonville, FL05-2008
Skills
- Patient scheduling
- Insurance verification
- Electronic medical records
- Quality audits
- Problem solving
- Care coordination
- Attention to detail
- Multitasking
References
References available upon request.
Timeline
Medical Service Coordinator
One Call Medical
07.2019 - Current
Care Coordinator
One Call Medical
03.2012 - 07.2019
Server
PF Changs Restaurant
01.2007 - 03.2012
High School Diploma -
Englewood High School
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