Sidney Kelly-Murray
Cincinnati,Ohio
Summary
Dynamic Retail Sales Associate with proven expertise at Old Navy, excelling in customer service and team collaboration. Recognized for enhancing customer satisfaction through effective problem resolution and product knowledge. Skilled in time management and project execution, consistently achieving store goals while maintaining an organized and appealing sales environment.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
Old Navy
Cincinnati, Ohio
02.2025 - Current
- Assisted customers in selecting clothing and accessories for optimal shopping experience.
- Maintained organized and visually appealing merchandise displays on the sales floor.
- Processed transactions efficiently using point-of-sale systems and handled cash accurately.
- Provided product knowledge to customers, helping them make informed purchasing decisions.
- Restocked shelves and ensured inventory levels met customer demand throughout shifts.
- Collaborated with team members to achieve store goals and improve customer service.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction levels.
- Participated in promotional events, showcasing new products and engaging with shoppers effectively.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Demonstrated knowledge of store products and services.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Provided product information and answered customer questions.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Organized displays to attract customers and promote sales.
Education
Bachelor of Science - Nursing
The Christ College of Nursing
Cincinnati, OH05-2028
High School Diploma -
Mount Notre Dame High School
Cincinnati, OH05-2025
Skills
- homeless outreach program Prepared and distributed weekly care packages to individuals experiencing homelessness, totaling 14 hours per week I assembles bags containing essential items such as water, food, toiletries, and inspirational materials
- Dedicated participant in track and field and basketball since elementary school, fostering a strong work ethic and commitment to personal improvement Training commitment of 9 hours per week, demonstrating discipling and time management skills
- Customer service
- Team collaboration
- Problem resolution
- Time management
- Project management
- Communication skills
References
References available upon request.
Timeline
Retail Sales Associate
Old Navy
02.2025 - Current
Bachelor of Science - Nursing
The Christ College of Nursing
High School Diploma -
Mount Notre Dame High School
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