Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sidney Kite

Bismarck

Summary

Dynamic leader with a proven track record at McDonald's Restaurant, adept in operations management and team motivation. Excelled in boosting sales revenue and customer satisfaction, demonstrating exceptional problem-solving abilities and effective leadership. Skilled in employee engagement and performance coaching, achieving a significant reduction in staff turnover.

Overview

11
11
years of professional experience
1
1
Certification

Work History

First Assistant Department Manager

McDonald's Restaurant
05.2014 - Current
  • Collaborated with other departments to achieve company-wide goals and improve overall performance.
  • Played an instrumental role in helping the department exceed annual sales targets consistently.
  • Assisted in the development of strategic plans for department growth and expansion.
  • Monitored sales data, identifying trends to optimize inventory levels and product mix.
  • Increased customer satisfaction with exceptional service and timely resolution of concerns.
  • Boosted employee morale by recognizing individual achievements, fostering teamwork, and promoting professional development opportunities.
  • Established clear expectations for staff performance through regular meetings, goal-setting sessions, and performance
  • Implemented cost-saving measures to minimize expenses while maintaining quality standards.
  • Reduced employee turnover by creating a positive work environment through open communication and regular feedback.
  • Managed daily operations, overseeing staff schedules, inventory management, and budgeting.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Worked actively with the management team to create daily and weekly sales plans based on weekly sales.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Server

Blarney Stone Pub
07.2021 - 05.2023


  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Body Piercer

Larsons Tattoo
06.2020 - 12.2022
  • Sought feedback from clients after their piercing experience, allowing us to continuously improve upon our services and maintain high levels of customer satisfaction.
  • Polished and sterilized all tools and equipment with an autoclave, ensuring a safe environment for clients.
  • Participated in industry conferences and workshops, staying current on best practices and trends within the body piercing community.
  • Enhanced client satisfaction by providing personalized consultations and recommending appropriate body piercings based on individual preferences.
  • Monitored inventory levels of supplies such as needles, gloves, disinfectants, ensuring that we never ran out during peak hours or busy seasons.
  • Delivered exceptional customer experiences by carefully listening to client needs, upholding strict safety protocols, and demonstrating expert technique.
  • Ensured a safe and sterile environment for piercing procedures, resulting in zero infection incidents during my tenure.
  • Conducted routine equipment maintenance checks to ensure optimal performance levels during every procedure.
  • Established a welcoming atmosphere within the studio by keeping it clean, organized, and displaying our portfolio proudly.
  • Maintained detailed records of each client''s procedure, allowing for accurate tracking of piercing history and improved customer service.
  • Educated clients on proper aftercare techniques, leading to faster healing times and fewer complications.
  • Implemented creative marketing strategies to increase brand awareness on social media platforms, attracting new customers.

Front Desk Receptionist

Fair Field Hotel
10.2021 - 04.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Education

Bachelor Of Criminal Justice - Criminal Justice

Minot State University
Minot, ND

Associate In Arts -

Bismarck State College
Bismarck, ND
12.2024

Skills

  • Effective leadership
  • Operations management
  • Cost control
  • Promotional strategies
  • Employee engagement
  • Workplace safety
  • Employee motivation
  • Staff management
  • Policy enforcement
  • Employee retention
  • Performance coaching
  • Positive attitude
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Computer skills
  • Organizational skills
  • Adaptability and flexibility
  • Decision-making
  • Professional and courteous
  • Hiring and training
  • Goal setting
  • Quality control

Certification

Spanish 1

Timeline

Front Desk Receptionist

Fair Field Hotel
10.2021 - 04.2022

Server

Blarney Stone Pub
07.2021 - 05.2023

Body Piercer

Larsons Tattoo
06.2020 - 12.2022

First Assistant Department Manager

McDonald's Restaurant
05.2014 - Current

Bachelor Of Criminal Justice - Criminal Justice

Minot State University

Associate In Arts -

Bismarck State College

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Sidney Kite