Sidney Knapp
Puyallup ,Washington
Summary
Customer-focused operations professional with experience supporting employees, guests, and internal teams in fast-paced environments. Currently working in the lounge at Alaska Airlines, with a strong background in logistics and service excellence developed at Nordstrom. Highly organized, detail-oriented, and collaborative, with proven strengths in problem-solving, active listening, and coordination to enhance operational efficiency and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Lounge Host
Alaska Airlines
Seattle, WA
07.2025 - Current
- Provide guest-focused, premium service in a fast-paced lounge environment.
- Effectively multitask by supporting food and beverage service, preparing and serving drinks, addressing guest inquiries, monitoring lounge flow, and maintaining high customer service standards while collaborating closely with team
- Communicate clearly and professionally with guests, coworkers, and leadership to resolve concerns efficiently.
- Support daily lounge operations while maintaining to company policies and company standards.
- Collaborate with cross-functional teams to ensure smooth operations during peak travel periods.
Logistics
Nordstrom
Tacoma, WA
06.2018 - Current
- Supports both front-end and back-end functions to ensure prompt order completion.
- Coordinate consistently with the shipping team for on-time order fulfillment.
- Assist in resolving order issues by meeting customers in-store.
Cashier
Tacoma Boys
Puyallup, WA
01.2021 - 08.2021
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate item.
Education
Certificate In Audio Production - Audio Production
University of Washington
Tacoma, WA07.2024
High School Diploma -
Rogers High School
Puyallup, WA06.2018
Skills
- Ambitious employee that works well with others
- A motivated team player who will always ask questions when needed
- Self driven, and continuously seeking knowledge
- Active listener, and a problem solver
Timeline
Lounge Host
Alaska Airlines
07.2025 - Current
Cashier
Tacoma Boys
01.2021 - 08.2021
Logistics
Nordstrom
06.2018 - Current
Certificate In Audio Production - Audio Production
University of Washington
High School Diploma -
Rogers High School