Sidney Land
Rockwall,TX
Summary
Dynamic Project Analyst with 5+ years of comprehensive experience in client services and project coordination. Demonstrated ability to enhance operational efficiency through critical thinking, effective communication, and strong leadership skills. Proficient in managing complex project tasks while maintaining exceptional service and timely delivery. Committed to fostering collaboration and innovation, consistently driving projects to successful completion while adapting to evolving challenges in fast-paced environments. Leverages analytical skills to deliver high-quality results in alignment with organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Service Representative
The Vanguard Group Inc.
06.2024 - 12.2024
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Investigated and resolved customer inquiries and complaints quickly.
Assistant Purchasing Coordinator
Landon Homes
10.2023 - 01.2024
- Generated reports on purchasing activities to support management decisions.
- Contacted each vendor and recorded information regarding price, availability and quality of products.
- Maintained complete documentation and records of all purchasing activities.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Established and maintained accurate records of pricing related to home-building features and upgrades.
Project Analyst
JPMorgan Chase
01.2022 - 06.2023
- Assisted in the development of comprehensive project plans, setting realistic timelines and milestones.
- Tracked ongoing project advancement towards predefined milestones, reducing instances of missed deadlines.
- Developed innovative solutions to complex problems, resulting in increased overall project effectiveness.
- Reduced project timeline through effective resource allocation and task prioritization.
- Advocated for ways to streamline ongoing projects, prioritizing shorter turnaround times and consistent development quality.
- Created in-depth reports regarding important project data that was distributed to senior leaders on a quarterly basis.
- Assisted in the training of offshore team, creating an easy transition once contract was complete.
Collateral Loan Clerk (Contract)
PennyMac
08.2021 - 10.2021
- Reduced errors in loan files by thoroughly checking all documents for accuracy and completeness.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Researched information provided by customer concerning employment, collateral and account details.
- Utilized strong communication skills to liaise with various departments, enhancing overall efficiency and operational effectiveness.
- Demonstrated attention to detail by accurately entering borrower information into the database, minimizing data entry errors.
Office Manager
Elizabeth Land, MS, LPC
12.2020 - 07.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
Collateral Loan Clerk
Inwood National Bank
02.2020 - 10.2020
- Assisted in achieving lending goals by proactively identifying potential issues and recommending solutions to management.
- Set up files using loan officer checklist and submitted on-time for processing.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Demonstrated attention to detail by accurately entering borrower information into the database, minimizing data entry errors.
- Communicated with customers daily to request information and complete paperwork.
- Monitored key dates to obtain information by deadlines.
- Contributed to reducing closing times for approved loans by diligently following up on missing or incomplete documentation from clients or third parties.
Customer Relations Support Specialist II
Colonial Savings F.A
07.2017 - 01.2020
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from the department.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Assisted in implementing and developing training programs.
- Assisted in managing vendor progress and fostered diverse vendor relationships to ensure adequate inquiry response times.
Housekeeper/Administrative Assistant
Copenhagen Imports
05.2016 - 07.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with warehouse staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Sales Associate
Cracker Barrel Old Country Store
09.2015 - 03.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Payroll Administrative Assistant (Temporary)
Ramming Paving Company
06.2015 - 07.2015
- Managed multiple pay schedules concurrently, ensuring timely processing for all eligible employees across various departments.
- Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
- Opened and properly distributed incoming mail to promote quicker response to client and vendor inquiries.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Sales Associate
Marshalls
09.2013 - 04.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Science - Computer Science
Western Governors University
Salt Lake City, UT05-2027
High School Diploma -
Lake Hamilton High School
Pearcy, AR05-2015
Skills
- Project management
- Quality assurance management
- Data collection
- Business process improvement
- Cross-functional teamwork
- Attention to detail
- Multitasking Abilities
- Adaptability and flexibility
- Team collaboration
- Task prioritization
Certification
- NASAA Series 63 License: Valid 9/16/2024 - 12/10/2026.
- FINRA Series 7 License: Valid 8/28/2024 - 12/10/2026.
- FINRA SIE License: Valid 7/19/2024 - 12/10/2028.
Timeline
Client Service Representative
The Vanguard Group Inc.
06.2024 - 12.2024
Assistant Purchasing Coordinator
Landon Homes
10.2023 - 01.2024
Project Analyst
JPMorgan Chase
01.2022 - 06.2023
Collateral Loan Clerk (Contract)
PennyMac
08.2021 - 10.2021
Office Manager
Elizabeth Land, MS, LPC
12.2020 - 07.2021
Collateral Loan Clerk
Inwood National Bank
02.2020 - 10.2020
Customer Relations Support Specialist II
Colonial Savings F.A
07.2017 - 01.2020
Housekeeper/Administrative Assistant
Copenhagen Imports
05.2016 - 07.2017
Sales Associate
Cracker Barrel Old Country Store
09.2015 - 03.2016
Payroll Administrative Assistant (Temporary)
Ramming Paving Company
06.2015 - 07.2015
Sales Associate
Marshalls
09.2013 - 04.2014
- NASAA Series 63 License: Valid 9/16/2024 - 12/10/2026.
- FINRA Series 7 License: Valid 8/28/2024 - 12/10/2026.
- FINRA SIE License: Valid 7/19/2024 - 12/10/2028.
Bachelor of Science - Computer Science
Western Governors University
High School Diploma -
Lake Hamilton High School
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