Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Sidney Ligon

Fort Wayne,IN

Summary

Conscientious Healthcare professional offering over 11 years of experience in fast-paced settings. Competent in building individual relationships with every patient and delivering outstanding high quality care to patients everyday. Positive and upbeat with excellent communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Oak Street Health
01.2023 - Current
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Taught patients about medications, procedures, and care plan instructions.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
  • Manages over 20 patients a day minimum

Medical Assistant

Iu Health
09.2020 - 01.2023
  • Helps patients by providing information, services, and assistance
  • Maintains medical supplies inventory and performing preventive maintenance to keep medical equipment operating
  • Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit
  • Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; and reporting patient history summary
  • Saves doctors’ time by helping with office procedures
  • Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; and keeping patient information confidential
  • Counsels patients by transmitting physician’s orders and questions about surgery
  • Schedules surgeries by making arrangements with the surgical center; verifying times with patients; and preparing charts and pre-admission and consent forms
  • Maintains safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations
  • Keeps supplies ready by inventorying stock, placing orders, and verifying receipt
  • Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs
  • Updates job knowledge by participating in educational opportunities and reading professional publications
  • Serves and protects practice by adhering to professional standards; facility policies and procedures; and federal, state, and local requirements
  • Enhances practice reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
  • Verified patient insurance coverage and collected required co-payments.
  • Completed EKGs and other tests based on patient presentation in office.
  • Completed prior authorizations through patients insurance for Medications, Imaging, and other tests.
  • Managed over 50 patients daily

CNA Supervisor

Parkview Health
01.2019 - 09.2020
  • Sanitation and disinfecting of Hospital .responsible for the overall cleanliness and sanitization of all areas within the hospital.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Communicated with patients, ensuring that medical information was kept private.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Completed Prior Authorizations for Medications and Ordered imaging tests

CNA - Certified Nursing Assistant

Park Place Senior Living
04.2019 - 12.2019
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Documented patient information and care activities in electronic health record.
  • Delivered high-quality care to Dementia and High functioning patients in hospital facility.
  • Supported needs of 40+ residents under long-term care.

Site Supervisor / Scheduler

Stone Belt
03.2018 - 04.2019
  • I assisted our Program Managers in the overall running of one residential home
  • I interviewed , trained and supervise staff
  • In addition, I provided support with the following daily duties:
  • Assist and support individuals, in homes, to become self sufficient, self advocating and to achieve valued outcomes
  • Plan shopping trips, educational classes and recreational activities that are in line with an individual's interests
  • Collaborate with community and organizational partners to facilitate and provide activities which meet the social, emotional, physical and personal needs of that individual and helping individuals be as independent as possible with activities of daily living, assisting and supporting them as necessary
  • Maintain documentation of supports, services and activities and administer medication(s) accurately and promptly

Home Health Aide

Home Nursing Services
03.2017 - 02.2019
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
  • Developed rapport to create safe and trusting environment for care.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Assisted disabled clients to support independence and well-being.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Administered medication as directed by physician.
  • Provided mobility assistance such as walking and regular exercising.
  • Provided transportation and appointments management.
  • Followed nutritional plans to prepare optimal meals.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted with end-of-life care.
  • Developed individual care plans for clients based on specific needs.

Call Center Representative

SIRVA Worldwide, Inc
09.2016 - 06.2018
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Educated customers on company systems, form completion, and access to services.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Processed debit and credit card and electronic check payments.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Cross-trained and provided backup support for organizational leadership.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Scheduling Manager

Sears Holdings Corporation
06.2016 - 03.2017
  • Leads the store to ensure achievement of business goals in revenue, expense reduction, cost recovery, customer satisfaction, inventory shrinkage and Associate morale
  • Selects, coaches, and develops strong and effective management and Supervisor/Lead Associates; develops a diverse, high performance team; sets and manages high standards, which include taking decisive action with underperformers; and focuses on positioning high performers for growth opportunities within Sears
  • Holds store team members accountable for their individual contributions based on their roles and responsibilities
  • Manages the customer experience within the stores
  • Acts as the Customer Solutions Champion (CSC)
  • Adheres to operational and selling processes (i.e., Shipping, Receiving, Pricing, Acct
  • 112, Deluding, and Testing) and ensures performance standards are met
  • Manages all Human Resources (HR) transactional processes including staffing and training; assists in action plans to improve performance
  • Ensures consistency of operational processes within the store
  • Accountable for maximizing Protection Agreements, credit and other miscellaneous income opportunities within the store
  • Monitors and reacts to profitable revenue opportunities and aggressively support Vendor liquidation opportunities to improve gross margin and cost recovery
  • Represents the Outlet Store Organization to all Sears partners within the local market
  • Understands and communicates to District and Home Office Staff, ideas or activities that would lead to cost recovery improvements
  • Ensures that the store operates in full compliance with applicable laws, regulations and Company ethics policies
  • Provides a safe working environment for both Associates and customers
  • Partners with Product Service on merchandise repair issues
  • Manages merchandise receipts, repair, and the shipping process through the Outlet Redistribution Center (ORC)
  • Follows through with ORC team on communication with regard to backroom/store operations and merchandising directives
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.

Education

Certification in Phlebotomy -

Im- Power Healthcare
Fort Wayne, IN

Associate of Applied Science - Surgical Technology

Trine University
Angola, IN
12.2025

Associate - Business Administration; Focus Human Resources

Ivy Tech Community College of Indiana
Indianapolis, IN
05.2025

Certified in Medical Assisting - Medical Assisting

National Healthcare Assoc.
03.2020

High School Diploma -

North Side High School
Fort Wayne, IN
06.2015

Skills

  • Strong organizational skill
  • Energetic work attitude
  • Effective leadership
  • Effective conflict resolution
  • Customer service expert
  • Effective data entry skills
  • Multi-tasking
  • Attention to Detail
  • Patient Engagement
  • Medical Terminology
  • EMR Systems
  • Greenway/ Canopy Systems
  • Medicaid/ Medicare knowledge
  • Payment Collection
  • HIPAA Compliance
  • Medical Billing and Coding
  • Patient Scheduling

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Certification

  • CCMA - Certified Clinical Medical Assistant
  • PT - Phlebotomy Technician
  • Tuberculosis Instructor
  • BLS/ First Aid/ AED

Timeline

Certified Medical Assistant

Oak Street Health
01.2023 - Current

Medical Assistant

Iu Health
09.2020 - 01.2023

CNA - Certified Nursing Assistant

Park Place Senior Living
04.2019 - 12.2019

CNA Supervisor

Parkview Health
01.2019 - 09.2020

Site Supervisor / Scheduler

Stone Belt
03.2018 - 04.2019

Home Health Aide

Home Nursing Services
03.2017 - 02.2019

Call Center Representative

SIRVA Worldwide, Inc
09.2016 - 06.2018

Scheduling Manager

Sears Holdings Corporation
06.2016 - 03.2017

Certification in Phlebotomy -

Im- Power Healthcare

Associate of Applied Science - Surgical Technology

Trine University

Associate - Business Administration; Focus Human Resources

Ivy Tech Community College of Indiana

Certified in Medical Assisting - Medical Assisting

National Healthcare Assoc.

High School Diploma -

North Side High School

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Sidney Ligon