Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sidney Marquez

Summary

Proven leader with extensive experience in hospitality management, notably at Holiday Inn Express Hotel, where I enhanced guest satisfaction through exceptional service and efficient problem-solving. Skilled in employee training and shift paperwork completion, I excel in fostering team motivation and maintaining a professional appearance, significantly improving operational efficiency and customer service standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Shift Lead

Jerry's Restaurant
01.2023 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Front Desk Attendant

Aloft Hotel
11.2021 - 01.2022
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
  • Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
  • Processed payments accurately and securely for both room charges and incidental expenses during guest stays.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Provided knowledgeable recommendations on local attractions, restaurants, transportation options, promoting positive interactions between guests and the hotel brand.

Front Desk Manager

Holiday Inn Express Hotel
06.2018 - 06.2021
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
  • Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
  • Attended staff meetings and brought issues to attention of upper management.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.

Hostess/Server

Jerry's Restaurant
07.2016 - 01.2017
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Assistant Baker

Leanzas Bakery
06.2015 - 08.2015
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Washed dishes and sanitized prep area at end of each shift.
  • Stored, labeled and replenished supplies in compliance with food safety regulations.
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Operated commercial kitchen equipment and tools.
  • Demonstrated versatility by mastering multiple roles within the bakery, including cashier duties, baking, decorating, and packaging products.

Education

Associate of Arts -

WNC
Fallon, NV
06.2018

Skills

  • Decision-making capabilities
  • Customer service focus
  • Employee Training
  • Guest service
  • Team motivation
  • Positive Attitude
  • Problem-Solving
  • Shift Paperwork Completion
  • Professional Appearance

Timeline

Shift Lead

Jerry's Restaurant
01.2023 - Current

Front Desk Attendant

Aloft Hotel
11.2021 - 01.2022

Front Desk Manager

Holiday Inn Express Hotel
06.2018 - 06.2021

Hostess/Server

Jerry's Restaurant
07.2016 - 01.2017

Assistant Baker

Leanzas Bakery
06.2015 - 08.2015

Associate of Arts -

WNC

Similar Profiles

CREATE PROFILE
Sidney Marquez