Summary
Overview
Work History
Education
Skills
Affiliations
Veteran Status
Timeline
Generic

Sidney M Boyer

Saint Charles,MO

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

41
41
years of professional experience

Work History

Grievance Coordinator

Magellan Healthcare
Maryland Heights, MO
09.1992 - 01.2024
  • Analyzed grievances received from employees to determine the scope of investigation and resolution.
  • Recommended corrective action plans based on findings from investigations into employee grievances.
  • Drafted letters notifying employees of decisions made regarding their grievances.
  • Reviewed existing policies and procedures related to employee grievances for accuracy and effectiveness.
  • Monitored progress of grievance cases throughout the entire process to ensure timely completion.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained accurate records related to grievance proceedings for future reference.

Medical Administrative Specialist

United States Air Force, USAF
Scott Air Force Base, IL
09.1982 - 03.1992
  • Completed and safeguarded medical records, securing patient information to maintain confidentiality.
  • Trained new employees on office procedures related to medical administration duties.
  • Ordered medical supplies as needed to ensure adequate stock is available for use.
  • Performed data entry of patient information into electronic health records system.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

BBA - Business

University of Phoenix
Maryland Heights, MO
08-2006

Skills

  • Dispute Resolution
  • Policy Knowledge
  • Complaint Handling
  • Claims Review

Affiliations

  • Active with my Church community to assist others in need of help.

Veteran Status

  • I am a veteran of Desert Storm and carry the same dedication to any job I perform. I can provide my DD214 upon request.

Timeline

Grievance Coordinator

Magellan Healthcare
09.1992 - 01.2024

Medical Administrative Specialist

United States Air Force, USAF
09.1982 - 03.1992

BBA - Business

University of Phoenix

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Sidney M Boyer