SIDNEY HARPER
Renton,WA
Summary
Expert Bartender with history of working across hospitality sector, from upscale restaurants and boutique hotels to local watering holes and large music venues. Looking to bring unique customer service capabilities and extraordinary soft skills to a professional environment that is catered more towards a career inline with helping individuals.
Overview
5
5
Certifications
5
5
years of post-secondary education
13
13
years of professional experience
Work History
Bartender
Tipsy Cow
Redmond, WA
05.2021 - Current
- Create craft cocktails that cater to guests liking while assisting in other areas when necessary.
- Kept bar presentable and well-stocked to meet all customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Operated efficiently in high-volume setting to prepare and serve more than 45 drinks per hour
Lead Bartender
Public School 702
Las Vegas, NV
10.2018 - 05.2021
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Closed out cash register and prepared cashier report at close of business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Poured and prepared mixed drinks for over 150 customers daily.
CNA Student
Silver Ridge Health Care Center
Las Vegas, NV
10.2019 - 12.2019
- Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
- Cleaned and sterilized medical instruments and disposed of contaminated supplies.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Measured and recorded food and liquid intake and output to report changes to medical and nursing staff.
Cocktail Bartender
Various Bars In Australia
Sydney, Cairns, & Adelaide
11.2016 - 05.2018
- Receive and account for deliveries on a weekly basis - maintain bar cleanliness and organization - create handcrafted cocktails as per guests’ liking
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Managed disruptive customer behavior and mitigated liability by deescalating aggressive situations and getting security involved when necessary.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Manager on Duty
The Ram Restaurant & Brewery
Seattle, WA
06.2012 - 11.2016
- Maintain a smile in fast-paced, high-stress, high volume environment - Ability to cater each guests’ individual requests without question or complaint - Worked my way up from hostess to lead bartender to supervisory manager on duty.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Front Desk Receptionist
Seattle's Union Gospel Mission
Seattle, WA
10.2011 - 11.2015
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Managed multiple tasks and met time-sensitive deadlines.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Resolved customer problems and complaints.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Certificate - Certified Nursing Assistant
College of Southern Nevada
Las Vegas 10.2019 - 08.2020
Bachelor of Arts - Political Science
University of Washington
Seattle, WA 09.2011 - 06.2015
Skills
New hire training
Certification
CPR / BLS for Providers
Timeline
Bartender
Tipsy Cow
05.2021 - Current
CNA Student
Silver Ridge Health Care Center
10.2019 - 12.2019
Certificate - Certified Nursing Assistant
College of Southern Nevada
10.2019 - 08.2020
Lead Bartender
Public School 702
10.2018 - 05.2021
Cocktail Bartender
Various Bars In Australia
11.2016 - 05.2018
Manager on Duty
The Ram Restaurant & Brewery
06.2012 - 11.2016
Front Desk Receptionist
Seattle's Union Gospel Mission
10.2011 - 11.2015
Bachelor of Arts - Political Science
University of Washington
09.2011 - 06.2015
Hard-working
Licensed CNA
Determined
Positive & up-beat attitude
CPR / BLS for Providers
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