Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements - a team of 2 Assistant Managers, 1 part time supervisor, and 5-10 part time sales associates.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Increased store sales and profitability in Q4 to end fiscal 2023 comp positive, increased sales comp of Q3 -4 fiscal 2024, and increased sales comp for Q1-3 setting up to end fiscal 2025 comp positive 5%.
Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
Managed the hiring process for new employees, including conducting interviews and overseeing onboarding and continuous training procedures.
Store Manager
Aeropostale
01.2021 - 10.2023
District Loss Prevention Captain- liaison between LP Team and stores. Assist in audit training and resolving district wide challenges to achieve consistency among stores by collecting self-audit scores and providing a district recap with constructive feedback.
Lead, coach, and develop a team of 1 full-time assistant manager, 3 part-time store supervisors, and 10-20 part-time sales associates at all times.
Exceeded sales comp results 11/12 months of fiscal 2021 year to end the year in the top 3rd results of the region.
Travel to other stores to assist in recruiting and developing stores when needed.
Developed Assistant Manager to be ready for the Store Manager roll.
Assistant Manager
Aeropostale
11.2017 - 01.2021
Assistant Manager - full time.
Division of Labor- Merchandising. Executed monthly floorsets by reviewing and adjusting the company directive to fit the needs of the store, then react to sell through while reflecting Aeropostale's brand standards.
Asses and react to daily and weekly KPIs to drive sales performance, manage high risk transactions, and reduce shrink. Used these tools to reduce shrink 50% in the 2019 fiscal year.
Manage a team of 12 sales associates and instill Aeropostale's core values and selling strategies into their daily tasks and performances.
Developed strong working relationships with staff, fostering a positive work environment.
Ran store and district social media profiles for private company recognition.
Traveled throughout the mulit-state district to help other stores with training and development due to management turnover.
Part Time Supervisor
Aeropostale
01.2017 - 11.2017
Coached employees in successful company selling methods and encouraged cross-selling for additional products.
Collaborated with management to identify areas of improvement within the stores processes.
Sales Associate
Aeropostale
10.2014 - 01.2017
Sales Associate – Part Time
Education
Bachelor of Business Administration - Marketing
Marshall University
Huntington, West Virginia
International Baccalaureate Program -
South Charleston High School
South Charleston, West Virginia
Skills
Microsoft Word, PowerPoint, and Excel
Social media management
Teamwork and collaboration
Time management
Service excellence
Analytical problem-solving
Relationship building
INTERNSHIP
Sheriff’s Tax Office, Charleston, West Virginia. Summers 2013-2014.
Intern Tax Deputy.
Assisted customers over the phone by looking up and reporting their current and previous personal property and/or real estate tax standings, printed and sorted tax records to be mailed out, filed paperwork, and assisted management with daily operational tasks.
Certification
Stukent Certified - Mimic Social Certificate of Completion, Social Media Marketing, Marshall University.
Successfully created and managed simulated social media marketing campaigns for Facebook, Instagram, YouTube, Twitter, LinkedIn, and Pinterest. Finished in the top 5 of my class by generating over $380,000 in new revenue, driving over 10,000 new conversions, and creating over 1,348,000 new engagements.