Sidney Miller

• Build and maintain strong client relationships to drive business growth.
• Strengthen client relationships through regular communication and effective problem solving.
• Create sales forecasts to target daily, monthly and yearly objectives.
• Deliver exceptional customer service by resolving client concerns quickly and efficiently.
• Conduct regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
• Organize cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key account holders.
• Perform effectively in self-directed work environment, managing day-to-day operations and decisions.

• Analyze company needs by defining the research that is needed to collect market information
• Develop sound business communication by building relationships with other stakeholders through information-sharing
• Ensures efficient ATM route logistics through appropriate interactions with market employees and route analysis, leading to 98.5 percent service quality
• Oversees data management, entry, and balancing within the BIM system leading to 99 percent accuracy
• Maintains a safe and secure environment for all employees, creating a welcoming and positive workplace
• Leverages software systems, equipment, and process improvements to drive continuous improvement in cost, quality, and efficiency
• Coordinate and organize processes including planning and prioritizing through execution and monitoring
• Performs risk evaluations and assessments and strategizes preventive measures.

• Collaborated with executive management to develop strong performance goals and long-term operational plans, leading to 98 percent retention
• Used process analysis and interdepartmental collaboration to maximize efficiency and productivity leading to increased scholarship revenue
• Coordinated with the board of directors in the development of financial and budgetary plans leading to increased donations of 8% over the previous year
• Developed, implemented, and monitored day-to-day operational systems and processes that provided visibility into key initiatives' goals, progress, and obstacles
• Devised strategies to ensure enterprise-wide program growth, identifying and implementing process improvements to maximize outputs and minimize costs
• Worked closely with coaches to lead teams with integrity and establish and maintain a trusting, inclusive, and productive environment.

• Interface with Supply base on continuous improvement and developmental issues.
• Authorize premium transportation and document’s part classification metrics for premium usage.
• Perform 5 Alarm Process delinquent suppliers (includes issue of PRR (Problem Resolution Reports)) and follows up through resolution.
• Interface with suppliers and Logistics Provider and Plant Floor on container issues.
• Monitor internal pull systems to ensure proper lineside supply.
• Respond to and resolve floor problems in the assigned floor area (Min/Max conditions, Standard pack discrepancies, Packaging compliance coordination with the supplier, Labeling, Misuse, other discrepancies)
• Resolve other supplier non-conformance issues.
• Manage parts database including engineering changes.
• Perform Material Requirements analysis, investigates losses or record errors, investigates part histories to identify misuse, specification problems, unaccounted scrap, or possible theft.
• Support Procurement of material for Production Trial Runs.
• Coordinate material flow on source changes.
• Analyze productive receiving records.
• Investigate duplicate records.
• Ensure minimization of end of product obsolescence monitoring including (supplier over-shipments, authorization for material return, interplant and Project Service Parts, disposal of physical inventory)
• Interface with suppliers on material issues, investigates supplier claims of unpaid bills.
• Support the production organization.
• Develop standardized work.
• Coordinate outbound shipping activities and measures on time delivery activities for both inbound and outbound.

• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Provided training on new systems and process improvements to promote adoption among team members within the logistics department.

• Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
• Verified that drivers completed required safety training and attended quarterly driver safety meetings.
• Planned and established transportation routes, work schedules and operator assignments.
• Scheduled repair and preventive maintenance of vehicles and other equipment.

• Oversaw management of the retail and supply chain transportation operations teams of 144 employees
• Established relevant KPIs including growth and performance to better communicate achievement and success to associated functions
• Coordinated with 7 locations to manage and oversee the movement of goods efficiently and competently
• Delivered on optimization of cost improvement including rate negotiations, carrier optimization, and other areas leading to a 16 percent profit improvement
• Performed root cause analysis on operational design metric tolerances and identified improvements that led to measurable business results including 9 percent revenue growth
• Reviewed, negotiated, and managed complex transportation contracts, including freight, equipment, and other logistics services.

● Presided over multi-site medical device operation.
● Provides input on employee performance and hiring as appropriate.
● Procurement and inventory management oversight.
● Oversaw staff initiatives and established clear expectations for head count and target dates while overseeing an over $1M operational budget.
● Partnered closely with senior leadership to define best practices and set expectations for annual goals.
● Expertly managed onboarding, training/staff development, and process implementation.
● Assisted with training and development of team members.

• Handled customer complaints and inquiries.

• Established savings goals, measured performance and reported results to lead initiatives in cost-reduction and increase profits by 2%.
• Analyzed business operations to quickly resolve problems and manage workflow process to keep projects on track.
• Discover global supply solutions for customers concerning transportation, logistics systems, imports or exports, or customer issues.
• Collaborate with other departments to integrate logistics solutions with business systems or processes, such as customer sales, order management, accounting, or shipping.
• Discover global supply chain solutions utilizing comprehensive logistical or reverse logistical functions for product life cycles, including acquisition, distribution, internal allocation, delivery, recycling, reuse, or final disposal of resources.
• Negotiate with customers to improve supply chain efficiency or sustainability while maximizing PGL margins.
• Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers with customers.
• Recommend optimal transportation modes, routing, equipment, or frequency for customers.
• Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
• Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
• Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
• Provide guidance to logistics specialists, planners, or schedulers.
• Facilitate inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management utilizing CargoWise TMS.
• Coordinate comprehensive logistical or reverse logistical functions for product life cycles, including acquisition, distribution, internal allocation, delivery, recycling, reuse, or final disposal of resources.
• Ensure that whenever the Company is in a position of potential doubt or liability on a sea freight/surface or air file, legal counsel is contacted, and clear and precise written direction is obtained to proceed and deal with the situation.