Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sidney Montanez

Orlando,FL

Summary

Organized Virtual Assistant/Sales Associate dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 6 years of experience providing quality administrative support to clients. Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives. Dynamic Virtual Assistant with a proven track record at Biodistribution, excelling in office management and staff leadership. Expert in enhancing operational efficiency and team productivity through exceptional organizational and multitasking skills. Demonstrated ability to improve client satisfaction and streamline administrative processes, contributing to a significant increase in workplace efficiency. Focused assistant with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.

Overview

8
8
years of professional experience

Work History

Virtual Administrative Assistant/Sales Associate

Biodistribution
Orlando, FL
06.2020 - 05.2024


  • Engaged in outbound calling and needs assessments and generated qualified referrals and sales.
  • Supported call center initiatives and campaigns by participating in outbound calling activities, ensuring successful project completion.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Monitored emails, organized inbox, and prioritized messages.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Maintained a well-organized database system for improved information accessibility in daily operations.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Server

Millers Ale House
Orlando, FL
06.2021 - 02.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Project Coordinator

Jon Richards
Orlando, FL
03.2016 - 05.2020
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.

Education

High School Diploma -

Lake Sumter State
06.2016

Skills

  • Organization and Multitasking
  • Critical Thinking
  • Relationship Building
  • Administrative Support
  • Calendar Management
  • CRM Management
  • Social Media Updating
  • Document Preparation
  • Spreadsheet Management
  • Database Maintenance
  • Fast Learner
  • Scheduling and calendar management
  • Data Entry
  • Microsoft Office
  • Clear Communication
  • Editing and proofreading
  • Confidentiality and Data Protection
  • Invoice Processing
  • File Management
  • G suite
  • Customer Service
  • Inbound and outbound calls
  • Patient Follow-Up Calls
  • Casting Calls
  • Prioritizing calls
  • Outbound Sales
  • Outbound sales calling

Timeline

Server

Millers Ale House
06.2021 - 02.2023

Virtual Administrative Assistant/Sales Associate

Biodistribution
06.2020 - 05.2024

Project Coordinator

Jon Richards
03.2016 - 05.2020

High School Diploma -

Lake Sumter State
Sidney Montanez