Sidney Reed
Coldwater,MI
Summary
Dedicated and compassionate Behavioral Aid with a proven track record of supporting individuals in educational and therapeutic environments. Skilled in implementing behavioral intervention plans, fostering social and emotional development, and collaborating with multidisciplinary teams to create positive outcomes. Eager to apply my expertise in behavior management and support to contribute to the growth and success of your organization.
Overview
8
8
years of professional experience
Work History
Behavioral Aid/ Speech Facilitator
ProCare Health
07.2025 - Current
- Supports individuals with communication, speech, or language difficulties by assisting in sessions, managing technology, and implementing strategies in person while a therapist is remote.
- Works 1 on 1 with children to reduce challenging behaviors
Behavioral Aid
Point Quest
10.2022 - 07.2025
- Provide behavioral support to individuals in educational settings.
- Assist with implementing behavioral intervention plans.
- Collaborate with teachers and staff to ensure the development of students’ social and emotional skills.
- Monitor and record progress, reporting to supervisors as needed.
- Engage in problem-solving and de-escalation strategies when behavioral challenges arise.
Customer Service Representative
Maximus
01.2021 - 01.2022
- Scheduled COVID-19 vaccinations for individuals.
- Provided accurate information on vaccine eligibility and locations.
- Answered public inquiries about COVID-19 protocols and health guidelines.
Customer Service Representative
Optimum 360
01.2018 - 01.2021
- Handled patient inquiries related to hospital bills.
- Coordinated with attorneys and doctors’ offices regarding patient billing information.
- Assisted ambulance companies in confirming patient details.
Education
High School -
Liberty Ranch High School
01-2012
Skills
- Behavioral intervention and support
- Strong communication and customer service
- Scheduling and appointment coordination
- Organizational and filing skills
- Proficient in Microsoft Office and data entry
- Phone etiquette and multi-line system management
- Fast-paced environment adaptability
LANGUAGES
English: Fluent
Timeline
Behavioral Aid/ Speech Facilitator
ProCare Health
07.2025 - Current
Behavioral Aid
Point Quest
10.2022 - 07.2025
Customer Service Representative
Maximus
01.2021 - 01.2022
Customer Service Representative
Optimum 360
01.2018 - 01.2021
High School -
Liberty Ranch High School