Sidney Reid
Morrilton
Summary
Dynamic professional with extensive experience in quality assurance and customer service, notably at Mahle. Proven track record in process improvement and effective communication, enhancing operational efficiency. Skilled in electrical assembly and quality inspections, consistently achieving production goals while fostering teamwork and maintaining high standards.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
18
18
years of professional experience
Work History
Product Assembler
SEMCO Productions LLC
Morrilton
08.2024 - 02.2025
- Ensured that work areas were kept clean and organized at all times.
- Identified opportunities for process improvements which could reduce costs or improve efficiency.
- Completed daily logs and submitted reports on production activities.
- Worked with supervisors to develop plans for meeting production goals while maintaining high quality standards.
- Assembled and tested electrical components to ensure they met quality standards.
- Communicated effectively with team members regarding production status updates throughout each shift.
- Maintained accurate records of production output and product quality assurance tests.
- Collaborated with team members to meet daily production goals.
- Inspected finished products for quality and adherence to customer specifications.
Store Manager
Shell Gas Station
Little Rock
07.2022 - 06.2024
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Formed and sustained strategic relationships with clients.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Monitored inventory levels and placed orders to restock shelves.
- Performed regular price checks to ensure competitive pricing.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored employee performance and identified performance gaps for corrective action.
Final Quality Inspector
Mahle
Russellville
01.2021 - 07.2022
- Managed special projects related to enhancing existing quality control systems or implementing new ones.
- Identified production concerns and worked with supervisors to understand and remedy situations.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Used specialized tools to take precise measurements of various aspects of samples.
- Reviewed production paperwork for accuracy, completeness, and conformance to established procedures.
- Analyzed plans, specifications and blueprints to understand product requirements.
- Assisted other departments with troubleshooting complex problems related to product quality assurance issues.
- Documented nonconformities and recommended techniques for prompt resolution.
- Maintained records of inspection results in accordance with company policies and procedures.
- Analyzed data from inspection activities to assess the effectiveness of quality control measures.
- Inspected product components to ensure compliance with customer specifications and industry standards.
- Supported management in developing effective strategies for improving overall quality performance.
Front End Manager
Lowes Home Improvment
Russellville
05.2015 - 12.2020
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Assisted senior management in decision making by providing insights into customer requirements.
- Recruited and trained new employees to meet job requirements.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Managed cash flow of store, including cashier operations, bookkeeping and security.
- Developed strategies to improve customer satisfaction and loyalty.
- Welcomed large volume of guests and improved overall customer service.
Administrative Assistant
Conway County 911
Morrilton
01.2009 - 01.2015
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Drove customer feedback to deliver information to management for corrective action.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Facilitated communication between different departments within the organization.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Cashier Team Lead
Big Star Grocery
Morrilton
01.2007 - 12.2008
- Verified customer age requirement for alcohol or tobacco purchases.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Built and maintained productive relationships with employees.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Welcomed customers, offering assistance to help find store items.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Scanned items and checked pricing on cash register for accuracy.
- Answered customer questions and provided store information.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
High School Diploma -
Wonderview High School
Hattieville, AR05-2007
Skills
- Electrical assembly
- Product testing
- Quality assurance
- Process improvement
- Customer service
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Following instructions
- Testing products
- Quality inspections
- Safety practices
- Teamwork
- Multitasking capacity
Timeline
Product Assembler
SEMCO Productions LLC
08.2024 - 02.2025
Store Manager
Shell Gas Station
07.2022 - 06.2024
Final Quality Inspector
Mahle
01.2021 - 07.2022
Front End Manager
Lowes Home Improvment
05.2015 - 12.2020
Administrative Assistant
Conway County 911
01.2009 - 01.2015
Cashier Team Lead
Big Star Grocery
01.2007 - 12.2008
High School Diploma -
Wonderview High School
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