Sidney Rielly
Seattle,WA
Summary
Driven professional with a proven track record at KARL STORZ Endoscopy, excelling in customer success and associate sales roles. Achieved significant equipment utilization increases at existing accounts, demonstrating exceptional problem-solving and communication skills. Having established expertise in product knowledge, relationship building and account management, I am eager to continue my professional development at KARL STORZ by transitioning into a full sales role.
Overview
4
4
years of professional experience
Work History
Customer Success Utilization Manager
KARL STORZ Endoscopy - America
04.2024 - Current
- Ownership of video & integration go-live deployment for multi-million-dollar projects; conduct equipment functionality checks, lead customer communications, execute in-services, troubleshoot, provide case support & perform customer presentations
- Successfully managed the first installation of the C-Connect & StreamConnect deployment for Anesthesia providers (Oregon Health & Sciences University)
- Daily management of video & integration accounts in Seattle; managing troubleshooting, case support, driving utilization & seeking opportunities to increase the KARL STORZ footprint
Sales Associate
KARL STORZ Endoscopy - America
03.2023 - 03.2024
- Provided cross-specialty case support (Surgical, Urology, Airway, ENT, Neuro & Integration)
- Conducted in-services of video & instrumentation to various groups including SPD, nursing staff, biomed & surgeons
- Executed troubleshooting of equipment pre, post & intraoperatively
- Managed day-to-day account support & development of customer relationships
- Created life-cycle analysis reports & assisted in customer presentations
Business Manager
Watts Basketball
05.2020 - 02.2023
- Led & managed daily business operations
- Created & implemented strategic programming to maximize revenue
- Executed lead generation campaigns & analyzed results
- Spearheaded end-to-end marketing, registration, staffing & communications for youth basketball camps that see roughly 1,000 campers annually
- Communicated with customers & vendors with particular attention to problem resolution
Education
Bachelor of Arts - Finance & Business Management
Portland State University
Portland, OR06.2019
General Studies
Santa Clara University
Santa Clara, CA06.2015
Skills
- Relationship Building
- Clinical Support
- Customer Communication
- Account Management
- Time Management
- Organizational Skills
- Problem-solving aptitude
- Teamwork and Collaboration
Accomplishments
- Managed temporary coverage of San Francisco Segmented Surgical territory; including fielding all inquiries, customer communications, creating quotes, assembling video towers & managing go-live processes
- Conducted Urology Evaluation: Without having previously run a trial or been trained in Urology, successfully completed a video & scope trial to put KARL STORZ in a positive position to win the opportunity
- EuroBasket All-Danish Dameligaen Awards: Pro League Player of the Year, All-League 1st Team, Guard of the Year, Import Player of the Year (2020)
- At PSU, voted All-Big Sky Conference First Team (2019)
Timeline
Customer Success Utilization Manager
KARL STORZ Endoscopy - America
04.2024 - Current
Sales Associate
KARL STORZ Endoscopy - America
03.2023 - 03.2024
Business Manager
Watts Basketball
05.2020 - 02.2023
Bachelor of Arts - Finance & Business Management
Portland State University
General Studies
Santa Clara University
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