Sidney Roland
Lexington,SC
Summary
Dynamic Service Manager with a proven track record at Gray Diesel & Equipment Services, enhancing operational efficiency and customer satisfaction. Expert in mechanical diagnostics and team leadership, I successfully increased repeat business through strong client relationships and effective service scheduling.
Overview
18
18
years of professional experience
Work History
Service Manager
Gray Diesel & Equipment Services
05.2021 - 12.2025
- Managed service operations to ensure timely completion of repairs and maintenance for diesel equipment.
- Developed and implemented training programs for technicians to enhance service quality and efficiency.
- Coordinated scheduling and workflow to optimize resource allocation and minimize downtime.
- Oversaw inventory management, ensuring availability of critical parts and supplies for service operations.
- Created work orders & assigned technicians to jobs specifically that they were most proficient at.
- Ordered all parts for inventory & special order parts that was only dealer only specified.
- Trained technicians with knowledge I have acquired over 27 years of myself being a master technician.
- Answered calls & provided to the best of my ability to all our customers, every customer should be treated with the utmost respect.
- Set up & initiated to completion of all road calls.
- Dealt with employee issues to make them enjoy working hard, rather work related or personal.
- Evaluated technician performance, providing feedback and coaching to promote skills development.
- Implemented safety protocols, ensuring compliance with industry standards and promoting a safe work environment.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
General Manager
Commercial Truck Services
02.2014 - 04.2021
- Directed daily operations, ensuring efficiency and compliance with safety standards.
- Oversaw team performance, mentoring staff to enhance productivity and service quality.
- Implemented cost-saving initiatives, improving operational workflows across departments.
- Developed strategic partnerships with suppliers to optimize inventory management processes.
- Managed budget allocation effectively, aligning resources with organizational goals.
- Managed budget implementations, employee reviews, training, schedules, hand written all paychecks & deductions tailored to each individual employee.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations.
- Ordered all parts & special order parts.
- Turned this location from starting at 200,000 a month store into 700-800,000 a month store within 2 years. All do to setting up more repeat customers & adding additional states for satellite locations for road service to obtain maximum revenue.
- Directed daily operations, optimizing workflow and enhancing team productivity.
- Implemented process improvements, resulting in increased operational efficiency and reduced costs.
Lead Mechanic
Daystar Truck & Trailer Repair
09.2007 - 02.2014
- Led troubleshooting efforts for complex mechanical issues, enhancing repair turnaround times.
- Supervised a team of mechanics, ensuring adherence to safety standards and best practices.
- Developed maintenance schedules to optimize equipment lifespan and operational efficiency.
- Trained junior mechanics on advanced diagnostic tools and techniques for improved service quality.
- Performed routine and scheduled maintenance services.
- Managed workflow effectively by prioritizing tasks based on urgency, complexity, and available resources at hand.
- Diagnosed mechanical failures to determine and delegate corrective actions.
- Ensured compliance with safety regulations and company policies by reinforcing proper procedures during daily operations.
- Upheld high levels of cleanliness within the workshop area, preventing accidents and promoting a professional working environment.
- Completed diversified electrical work on diesel equipment such as servicing and installing batteries and terminals, repairing and adjusting lights and repairing generators and starters, traced & tracked all shorts or bad grounds creating engine fault codes, proficient in dpf, doc & scr operations.
Education
High School Diploma -
Gilbert High School
Gilbert, SC Bachelor of Science - Finance
Midlands Technical College
West Columbia, SC11-2027
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Conflict resolution
- Goal oriented
- Trustworthy and honest
- Crew leadership
- Employee supervision
- Service scheduling
- New employee hiring
- Goal setting
- Inventory management
- Technical support
- Mechanical diagnostics
- Budget control
- Expert in [software]
Timeline
Service Manager
Gray Diesel & Equipment Services
05.2021 - 12.2025
General Manager
Commercial Truck Services
02.2014 - 04.2021
Lead Mechanic
Daystar Truck & Trailer Repair
09.2007 - 02.2014
High School Diploma -
Gilbert High School
Bachelor of Science - Finance
Midlands Technical College