Sidney Sanchez
Fairview Heights,IL
Summary
Methodical Hostess with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Talented Hostess dedicated to maintaining strong customer loyalty with top-notch service. Organizes and stocks workstations to stay ready for any demand. Trained in food safety, allergy protocols and special dietary limitations.
Overview
12
12
years of professional experience
Work History
Hostess
Olive Garden
Fairview Heights, IL
07.2019 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored food preparation, production and plating for quality control.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
To Go Specialist
Olive Garden
Fairview Heights, IL
07.2019 - Current
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Provided personalized customer service by greeting each customer, assisting with purchases and suggestively selling.
Certified Trainer
Olive Garden
Fairview Heights, IL
07.2019 - Current
- Planned and implemented courses of instruction accounting for individual strengths and final objectives.
- Documented attendance, participation and progress.
- Maintained organization of documents, materials and equipment.
- Monitored participant workflow and behaviors throughout training process.
- Provided hands on training to new hires.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Gathered and organized supplementary material to support structured lessons.
Sales Representative/ Cashier
Holister
Fairview Heights, IL
01.2019 - 08.2020
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Created price tags and merchandise signs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Helped customers complete purchases, locate items and join reward programs.
Server/ Cashier
Taqueria Olvera
Fairview Heights, IL
11.2018 - 12.2019
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Answered customers' questions, recommended items and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions Regardingarding menu item sourcing, ingredients and cooking methods.
Education
High School Diploma -
Belleville East High School
Belleville, IL05.2020
Skills
- Seating Assignment Preparation
- Active Listening and Communication
- Time Management
- Dining Crew Workflow Optimization
- Warm and Welcoming
- Guest Greeting and Seating
- Guest Experience Management
- Large Party Preparation
- Phone Inquiries
- Table Assignment Management
Languages
Spanish
Native or Bilingual
French
Professional Working
Timeline
Hostess
Olive Garden
07.2019 - Current
To Go Specialist
Olive Garden
07.2019 - Current
Certified Trainer
Olive Garden
07.2019 - Current
Sales Representative/ Cashier
Holister
01.2019 - 08.2020
Server/ Cashier
Taqueria Olvera
11.2018 - 12.2019
High School Diploma -
Belleville East High School
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