Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sidney shaw

Pulaski

Summary

Dynamic professional with a proven track record at Burger King, excelling in report preparation and visitor relations. Recognized for enhancing customer satisfaction and fostering a collaborative team culture. Adept at inventory replenishment and conflict resolution, driving operational efficiency and achieving departmental goals through strategic planning and effective communication.

Overview

5
5
years of professional experience

Work History

General Assistant

Mirabito Convenience Store
09.2022 - 07.2024
  • Supported daily operations, ensuring smooth workflow and increasing overall productivity.
  • Supported customer service efforts when needed addressing concerns or requests professionally.
  • Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
  • Assisted in meeting project deadlines by effectively managing multiple tasks and prioritizing workload.
  • Assisted in preparing reports that provided valuable insights into operational performance or areas requiring improvement.
  • Scheduled routine site maintenance and repair activities to avoid office disruptions.
  • Executed administrative tasks to maintain accurate records, documentation, and data entry.
  • Responded to telephone, email and in-person customer inquiries.
  • Fostered a positive work environment through proactive problem-solving approaches.
  • Collaborated with cross-functional teams to complete projects efficiently while adhering to quality standards.
  • Contributed to cost savings by identifying inefficiencies and suggesting improvements in office procedures.
  • Conducted research for executive decision-making purposes using various resources such as databases or online tools effectively leading to informed choices made by management.
  • Assisted with onboarding of new employees.
  • Purchased and maintained office supplies.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Edited and proofread documents for accuracy and completeness.

Manager

Burger King
09.2019 - 09.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Education

Master of Science - Computer And Information Sciences

Full Sail University
Winter Park, FL
07-2020

Skills

  • Report preparation
  • Visitor relations
  • Inventory replenishment
  • Sales support

Timeline

General Assistant

Mirabito Convenience Store
09.2022 - 07.2024

Manager

Burger King
09.2019 - 09.2022

Master of Science - Computer And Information Sciences

Full Sail University

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