Sidney Thomas
Philadelphia,PA
Summary
Experienced Service Coordinator with 6years of responsibility in social service agencies. Extensive professional network of service providers and proven history of effective work.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every individual a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Team Leader
Pathways to Housing
09.2024 - Current
- Led cross-functional teams to enhance productivity and streamline workflows.
- Developed training programs for new team members, fostering skill development and engagement.
- Implemented process improvements that increased operational efficiency and reduced downtime.
- Coordinated project initiatives, aligning resources with strategic objectives to achieve goals.
Assistant Team Leader
Pathways to Housing
03.2023 - 09.2024
- Facilitated team meetings to align project goals and enhance communication among staff.
- Developed training materials to support onboarding and professional development for new hires.
- Streamlined workflow processes, resulting in improved efficiency and reduced response times.
- Coordinated case management efforts to ensure comprehensive support for clients' needs.
SERVICE COORDINATOR /SUBSTANCE USE SPECIALIST
Pathways to Housing
06.2021 - Current
- Collaborate with participants in the formulation of a comprehensive service plan that is reviewed and modified with that person on a regular basis
- Provide outreach, service coordination, counseling, advocacy, and other needed services to participants in any environment including the streets, shelters, prisons, hospitals, apartments, office, etc
- Provide individually tailored consumer driven services to each client—i.e
- Housing placement, independent living skills, vocational guidance, appointment escorts, family counseling, etc
- Regular home visits, as well as accompany clients to medical appointments and treatment facilities as appropriate
- Maintain written and computerized records, compile reports and complete other program documentation (including case notes, statistics, letters, psychological evaluations, etc.)
- Coordinate and monitor referrals to community services, and advocate client participation in them
- Educate, inform and advocate for consumers regarding benefits and entitlements (Social Security,
- Public Assistance, food stamps, etc.)
- Participate in on-call rotation.
- Provided timely feedback to management on service failures and customer concerns.
- Monitored email and phone communication to provide prompt responses and solutions.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
Therapeutic Staff Support
CCRES Educational and Behavioral Services
05.2017 - 03.2021
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor
- Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles
- Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services
- Monitor students' progress and provide students and teachers with assistance in resolving any problems
- Set educational standards and goals, and help establish policies, procedures, and programs to carry them out.
- Assisted with identifying behavioral goals and implementing interventions.
Personal Care Assistant
T.W. Ponessa & Associates Counseling Services, Inc
03.2018 - 11.2019
- Provide extra assistance to students/adults with special needs, such as non-English-speaking students or those with physical and mental disabilities
- Provide disabled individuals with assistive devices, supportive technology, and assistance accessing facilities such as restrooms
- Carry out therapeutic regimens such as behavior modification.
- Maintained daily living standards by assisting clients with personal hygiene needs.
Education
Master of Science - Social Work
Eastern University
Wayne, PA05.2025
Bachelor of Arts - Psychology
WEST CHESTER UNIVERSITY
West Chester, PA05.2018
Associate of Science - Behavioral Science
DELAWARE COUNTY COMMUNITY COLLEGE
PA08.2015
Skills
- Microsoft Office (Excel, Word, PowerPoint Etc)
- Organization
- Multitasking
- Interpersonal Skills
- Attention to Detail
- Dependability
- Behavior Management
- Behavioral Therapy
- Behavioral Health
- Special Needs
- Crisis Intervention
- Case Management
- Individual / Group Counseling
- Program follow-up and assessment
- Teambuilding
- Friendly
- Positive attitude
- Communication
- Conflict resolution
- Problem resolution
Education and Training
true
Timeline
Team Leader
Pathways to Housing
09.2024 - Current
Assistant Team Leader
Pathways to Housing
03.2023 - 09.2024
SERVICE COORDINATOR /SUBSTANCE USE SPECIALIST
Pathways to Housing
06.2021 - Current
Personal Care Assistant
T.W. Ponessa & Associates Counseling Services, Inc
03.2018 - 11.2019
Therapeutic Staff Support
CCRES Educational and Behavioral Services
05.2017 - 03.2021
Bachelor of Arts - Psychology
WEST CHESTER UNIVERSITY
Associate of Science - Behavioral Science
DELAWARE COUNTY COMMUNITY COLLEGE
Master of Science - Social Work
Eastern University
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