Sidney Toliver
Forest Park,IL
Summary
Dynamic professional with a strong background in customer service at McDonald's, recognized for resolving conflicts effectively and enhancing customer satisfaction. Proven ability to manage inventory and improve efficiency as a Material Controller at Suncast Corporation. Reliable team player with excellent time management and communication skills, committed to achieving operational excellence.
Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in [Desired Position] role.
Overview
2
2
years of professional experience
Work History
Cashier
McDonald's
05.2015 - 08.2016
- Processed customer transactions accurately and efficiently at point of sale.
- Maintained a clean and organized checkout area to enhance customer experience.
- Assisted customers with food inquiries and provided recommendations when needed.
- Handled cash, credit, and electronic payments in accordance with company policies.
- Greeted each customer with a smile and great customer service skills.
- Ensured every customer left satisfied.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Learned and adhered to safety protocols while operating register equipment.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Worked flexible schedule and extra shifts to meet business needs.
Material Controller
Suncast Corporation
09.2014 - 03.2015
- Coordinated material flow between departments to ensure timely availability of resources.
- Monitored inventory levels using ERP systems to maintain optimal stock quantities.
- Assisted in maintaining accurate records of incoming and outgoing materials.
- Implemented process improvements to enhance warehouse efficiency and reduce delays.
- Ensured timely availability of critical components to support production schedules without causing delays or bottlenecks.
- Packed and unpacked items to be stocked on shelves in stockrooms,warehouses, or storage yards.
Education
No Degree - Mass Communication
Illinois State University
Normal, ILHigh School Diploma -
Walther Lutheran High School
Westchester 05-2011
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Resolving customer conflicts effectively
- Reliable team member
- Time Management
- Multitasking
- Effective communicator
Timeline
Cashier
McDonald's
05.2015 - 08.2016
Material Controller
Suncast Corporation
09.2014 - 03.2015
No Degree - Mass Communication
Illinois State University
High School Diploma -
Walther Lutheran High School
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