Summary
Overview
Work History
Education
Skills
Timeline
Manager
Sidney Wheeler

Sidney Wheeler

Moline,IL

Summary

Adept at enhancing customer satisfaction and streamlining operations, I leveraged my expertise in POS system operations and conflict resolution at Papa John's Pizza. My proactive approach led to significant improvements in service delivery and team performance, embodying reliability and a cooperative attitude to exceed business goals.

Overview

2025
2025
years of professional experience

Work History

Cashier

7 11
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Manager

Papa John's Pizza
08.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Manager

Once Upon A Child Franchise
06.2019 - 12.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Bagger

Jewels Osco
10.2018 - 12.2018
  • Assisted with maintaining clean and organized store appearance.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Worked together with cashiers to guarantee customer satisfaction.
  • Retrieved grocery carts and baskets from lot and various site locations.
  • Assisted in maintaining a clean store environment for a pleasant shopping experience.
  • Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
  • Greeted guests entering and exiting store to foster customer satisfaction.
  • Maintained customer satisfaction by assisting with carrying out goods.

Cashier

Little Ceasars
10.2017 - 10.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Associate

Magic Waters Waterpark
05.2016 - 08.2016
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels.
  • Analyzed customer data to identify trends and anticipate customer needs.

Education

High School Diploma -

Moline High School
Moline, IL
05.2019

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money Handling
  • Reliability and punctuality
  • Cash handling and management
  • Order Taking
  • Cash register systems
  • Product restocking
  • Payment Processing
  • Conflict Resolution
  • POS system operations
  • Staff Training
  • Retail Merchandising
  • Honest and Dependable
  • Cooperative Attitude
  • Basic Mathematics
  • Inventory Stocking

Timeline

Manager

Papa John's Pizza
08.2021 - Current

Manager

Once Upon A Child Franchise
06.2019 - 12.2020

Bagger

Jewels Osco
10.2018 - 12.2018

Cashier

Little Ceasars
10.2017 - 10.2018

Associate

Magic Waters Waterpark
05.2016 - 08.2016

Cashier

7 11

High School Diploma -

Moline High School

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Sidney Wheeler