Summary
Overview
Work History
Education
Skills
Timeline
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SIDNEY WILLIAMS

Berkeley,CA

Summary

Industry Subject Matter Expert providing advanced technical knowledge and analysis of highly specialized applications and operational environment. Perform complex functional systems analysis, design, training and implementation advice on complex problems, including esoteric problems requiring extensive knowledge of subject matter.

Overview

18
18
years of professional experience

Work History

QA Subject Matter Expert

Accenture
01.2018 - 05.2025
  • Company Overview: Accenture @ Google
  • Developed and implemented a comprehensive quality strategy, including scalable processes and tools, resulting in efficient monitoring of decision accuracy and adherence to client agreements.
  • Conducted root cause analysis on quality issues and collaborated with operations teams to improve performance, resulting in increased efficiency and productivity.
  • Coordinated with clients to implement new hire training and provide continuous education for tenured employees, ensuring up-to-date knowledge and compliance with policies.

Content Review Operations Specialist

BC Forward/Vaco
10.2014 - 01.2018
  • Conducted thorough reviews of various applications to ensure compliance with policies and guidelines, resulting in improved user experience.
  • Utilized content and application portal to identify and take action against apps that violated policies, ensuring a compliant store.
  • Demonstrated critical understanding of abuse and policy issues through review of high-volume apps, enabling efficient and effective decision making.

Technical Support Analyst

Spencer Technologies
06.2014 - 09.2014
  • Provided technical support in a command center for Linux-based POS technology.
  • Used ticketing system, creating tickets to document actions and resolve issues when needed. Insuring Service Level Agreements (SLA) is met.

IT Manager/Lead Medical Biller

Wheelchairs of Berkeley
11.2007 - 12.2013
  • Streamlined billing processes for Durable Medical Equipment by accurately invoicing Medi-Cal, Medicare, and Private Insurance within specified timelines.
  • Posted payments and collections on a regular basis.

Education

Devry University -

Devry University
05.2001

Diploma -

Skyline High School
06.1997

Skills

  • Windows 10/11
  • Mac OS
  • Linux
  • SaaS
  • SQL
  • Zendesk
  • Slack
  • Jira
  • Python
  • Bash
  • Microsoft Office
  • Android Testing

Timeline

QA Subject Matter Expert

Accenture
01.2018 - 05.2025

Content Review Operations Specialist

BC Forward/Vaco
10.2014 - 01.2018

Technical Support Analyst

Spencer Technologies
06.2014 - 09.2014

IT Manager/Lead Medical Biller

Wheelchairs of Berkeley
11.2007 - 12.2013

Devry University -

Devry University

Diploma -

Skyline High School

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