Sidney Young
Dallas
Summary
Seasoned professional with 4 years of customer service and financial management experience seeking a Consumer Loan Specialist role. Skilled in resolving complex customer issues, ensuring client satisfaction, and adept in business development. Proven track record in transaction accuracy and inventory management.
Overview
4
4
years of professional experience
Work History
Warehouse Assistant
Wayfair
01.2024 - 01.2025
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
Customer Service Representative
Travelers
03.2022 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Support Escalations Special
Cc Transportation
10.2020 - 04.2024
- Managed and resolved complex customer issues by coordinating with cross-functional teams, ensuring timely and effective solutions that enhanced client satisfaction and loyalty at CC Transportation.
Cashier
7-Eleven
01.2022 - 09.2022
- Accurately processed customer transactions, maintained a clean and organized work area, and provided exceptional customer service, ensuring a positive shopping experience at 7-Eleven.
Education
High School Diploma - undefined
Penn Foster
12.2023
Skills
- Fast Learner
- Strong Work Ethic
- Responsible
- Patient
- Honest
- Interpersonal Relations
- Multicultural Awareness
- Creative Problem-Solving Skills
- Stocking
- Cash Handling
- Load & Unload
- Cashiering
- Cleaning
- Merchandising
- Phone Etiquette
- Sales
- Food Service
- Relationship Building
Timeline
Warehouse Assistant
Wayfair
01.2024 - 01.2025
Customer Service Representative
Travelers
03.2022 - 05.2024
Cashier
7-Eleven
01.2022 - 09.2022
Support Escalations Special
Cc Transportation
10.2020 - 04.2024
High School Diploma - undefined
Penn Foster