Hi, I’m
Sidney Johnson
Houston,TX
Summary
An enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues promptly. Maintains focus and positive attitude in stressful situations and high-volume environments. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position, and ready to help the team achieve company goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
12
years of professional experience
1
Certification
Work History
Slauson Ventures
Community Manager
01.2024 - Current
Job overview
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Established strategic partnerships with relevant organizations, expanding reach within the community and generating new opportunities for collaboration.
Liberty Kitchen at The Treehouse
Waitress, Trainer
04.2021 - 01.2024
Job overview
- Served higher-end clientele so requirements to stay up to date on all bottles of wine, spirits, and menu features were highly important
- While specializing in seafood, a high level of attentiveness was required to ensure guest safety against any possible allergic reactions
- Banquets for larger parties gave servers full responsibility over each event including, organizing, timing each course, upselling, banquet set up, guest wishes, and overall experience.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Assisted 5 new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
Target
Fulfillment Department
10.2020 - 01.2021
Job overview
- The fulfillment department handles all incoming orders for Drive Up and Pick Up that are ordered via Target app
- This position requires efficiency, attentiveness, and speed.
- Led a high-performing team of 20+ fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
- Prioritized tasks to meet dynamic conditions and changing company demands.
- Maintained open communication channels between departments involved in the supply chain process, facilitating smooth information flow.
- Handled production picking, packing, and shipping orders.
- Implemented quality control measures to reduce errors in order processing, leading to fewer returns and increased customer satisfaction.
Yardhouse
Waitress, Trainer
12.2019 - 08.2020
Job overview
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
- Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
- Established rapport with regular patrons, leading to increased repeat business for the establishment over time.
- Evaluated several trainee's progress and provided constructive feedback for improvement during regular check-ins and performance reviews.
- Maximized revenue potential by effectively suggesting daily specials or promotions to customers based on their preferences or dietary restrictions.
- Delivered personalized attention to each trainee's learning style during training sessions to optimize comprehension of the material.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
Chili's
Waitress, Trainer
02.2014 - 09.2019
Job overview
- Top 3 server with the highest overall PPA ( per person average) and lowest guest problems
- Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction.
- Developed and implemented a comprehensive training program for new servers.
- Instructed servers on proper techniques for taking orders, serving food, and providing customer service.
- Monitored new server performance and offered continuous support throughout the training period.
- Developed and implemented strategies to motivate and incentivize server performance and service delivery.
Goose Loonies
Hostess, Server, Barback
09.2012 - 02.2014
Job overview
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported 8 servers and 3 bussers by keeping the dining area ready for every guest.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Trained 3 new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Used cash registers and credit card machines to cash out customers.
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
- Assisted managers with quickly resolving service- and food-related issues.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Restocked glassware, cleaned tables, and organized supplies to meet demanding trading periods throughout the shift.
Education
University Of LaVerneBakersfield, CA
Bachelor of Arts from Psychology
05.2026
Bakersfield CollegeBakersfield, CA
Associate of Arts from Psychology
12.2016
Bakersfield High SchoolBakersfield, CA
High School Diploma
05.2013
Skills
11 years in hospitality and customer service
- Conflict handling
- Schedule Planning
- Team Training
- Customer service-focused
- Critical Thinking
- Relationship Building
- Friendly, Positive Attitude
- Attention to Detail
- Flexible and Adaptable
- Multitasking Abilities
- Excellent Communication
- Organization and Time Management
Certification
- TABC, 10/2024
- Food Handler, 10/2024
Timeline
Community Manager
Slauson Ventures
01.2024 - Current
Waitress, Trainer
Liberty Kitchen at The Treehouse
04.2021 - 01.2024
Fulfillment Department
Target
10.2020 - 01.2021
Waitress, Trainer
Yardhouse
12.2019 - 08.2020
Waitress, Trainer
Chili's
02.2014 - 09.2019
Hostess, Server, Barback
Goose Loonies
09.2012 - 02.2014
University Of LaVerne
Bachelor of Arts from Psychology
Bakersfield College
Associate of Arts from Psychology
Bakersfield High School
High School Diploma
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