Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sidney S. Tulloch

Rome,GA

Summary

I’m a customer service professional with a background in, dental assisting and data entry. I am also a recent Medical Billing & Coding graduate. I'm looking for an opportunity to utilize my years of experience. I am diligent, career driven, and have effective communication, data collection and organizational skills. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Healthcare Collector

First Source
04.2024 - Current
  • Outbound and inbound calls on an auto-dialer system.
  • Use Microsoft Teams for team communication.
  • Take a lump sum and set up payment arrangements for debt that has been sent to collections.
  • Work on a secure VPN network
  • Follow certain procedure, protocol, and different state laws
  • Participated in regular meetings with internal staff to discuss strategies for improving collections efforts.
  • Assisted customers with inquiries regarding billing statements and account status.

Remote Operations Associate

Shawmut Services
10.2022 - 01.2023
  • Assisted in the enrollment process of all canvassers for the Stacey Abrams campaign in Georgia using Paylocity
  • Sent offer letters and ran background checks on newly enrolled canvassers using Good Hire
  • Worked with a team to keep track of and organized data of over 300 canvassers using Excel and Google Drive
  • Managed time and labor of a specific location through Paylocity
  • Maintained positive working relationship with fellow staff and management.

Dental Assistant

GC Dental Arts
10.2017 - 09.2021
  • Prepared the operatories for scheduled procedures
  • Entered patient information into Dentrix
  • Scheduled patients
  • Assisted the Doctor with the procedures
  • Managed inventory of the office supplies
  • Worked with several insurances to retrieve breakdowns for treatment
  • Worked with two main programs, Dexis and Dentrix
  • Took payment for services via cash, credit card, check, and care credit
  • Checked with participants throughout procedures to help alleviate anxiety.
  • Took medical and dental history and recorded vital signs of patients.
  • Took digital X-rays of teeth using radiographic equipment.
  • Documented patient records during procedures and added notes taken to treatment chart.

Education

Medical billing and coding Diploma -

Cambridge College of Healthcare & Technology
online
11.2023

Revenue cycle management Boot Camp (75 hours) -

Cambridge College of Healthcare
online
03.2023

Expanded Function Dental Assistant -

Concorde Career College
01.2015

Associates in science -

Broward College
01.2013

Diploma -

Charles W. Flanagan High
01.2011

Skills

  • Account reviews
  • Repayment plan structuring
  • Billing and collections best practices
  • Delinquent account management
  • Collections processing
  • Persuasion strategies
  • Script usage
  • Call center background: Inbound/outbound
  • follow up calls
  • Microsoft Office Suite
  • Medical Front Office
  • Medical Terminology
  • HIPAA Guidelines / Dedicated to maintaining strict patient confidentiality
  • Analyzing and validating patient information, diagnoses, and billing
  • Appointment setting
  • Able to work independently as well as a team player
  • Knowledgeable in ICD-9, ICD-10 CPT and HCPCS coding
  • Data entry
  • 50 WPM
  • Customer Service / Communication
  • Insurance Verifications
  • Collections & Co-pays
  • Electronic Claim Submissions

Certification

Radiology License, Graduated with honors as a lamplighter

References

Available upon request

Timeline

Healthcare Collector

First Source
04.2024 - Current

Remote Operations Associate

Shawmut Services
10.2022 - 01.2023

Dental Assistant

GC Dental Arts
10.2017 - 09.2021

Medical billing and coding Diploma -

Cambridge College of Healthcare & Technology

Revenue cycle management Boot Camp (75 hours) -

Cambridge College of Healthcare

Expanded Function Dental Assistant -

Concorde Career College

Associates in science -

Broward College

Diploma -

Charles W. Flanagan High

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Sidney S. Tulloch