Summary
Overview
Work History
Education
Skills
Custom
Timeline
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Sidnia Neal

Corona,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Excellent customer service, team player and multitasking with time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Licensed Medical Esthetician

Bloom Advantage Med Spa
Temecula, CA
08.2022 - 02.2024
  • Performed skin analysis and consulted with clients to determine their aesthetic needs.
  • Demonstrated proper use of products and tools during client consultations.
  • Administered chemical peels and microdermabrasion via Diamond Glow treatments to improve the appearance of skin.
  • Maintained detailed records of client services and progress notes.
  • Supported profitability by upselling products and services and processing sales.
  • Recommended additional treatments or products to enhance the effectiveness of existing regimens.
  • Conducted post-treatment follow up calls with clients to monitor results and ensure satisfaction with services received.
  • Adhered to safety protocols when handling hazardous materials and medical equipment
  • Maintained rigorous standards of sanitation and sterilization
  • Maintained high patient satisfaction rating

Medical Spa Manager

Bloom Advanced Med Spa
Temecula, CA
08.2022 - 02.2024
  • Successfully directed operations at 2 separate locations Temecula and Redlands California, supervised a team of 5 aesthetic providers and 3 administrative staff members. Supported employee development to foster profitable spa operations.
  • Ensured that all employees were trained in proper techniques for administering treatments and services according to company standards.
  • Monitored inventory levels of supplies required for providing treatments
  • Organized promotional events such as open house days or health fairs in order to showcase services offered by the business.
  • Developed marketing strategies to increase clientele and revenue for the business.
  • Cultivated relationships with vendors
  • Anticipated patient concerns and addressed problems quickly and affectively resolved issues
  • Maintained meticulous records to maintain patient information in EMR system
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.

Patient Care Coordinator

Advanced Institute for Plastic Surgery
Temecula, CA
06.2021 - 02.2024
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Compiled and maintained medical charts and reports in complex digital databases.
  • Provided administrative support for patient care staff.
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.

Front Office Manager

Manhattan Dermatology & Cosmetic Surgery
Manhattan Beach, CA
06.2019 - 06.2021
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
  • Developed and implemented strategies to maximize patient satisfaction and optimize operational efficiency.
  • Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
  • Monitored office inventory to maintain supply levels.

Licensed Medical Esthetician

Glow Med Spa
Encino, CA
01.2019 - 05.2019
  • Provided excellent customer service and skincare treatments to clients.
  • Provided professional facial treatments via Hydrafacial including deep cleansing, exfoliation, extractions, and masks through medical devices
  • Maintained detailed records of client services and progress notes.
  • Maintained a clean work environment by sterilizing all tools before each use.

Operations Manager

Nazarian Plastic Surgery
Beverly Hills, CA
02.2015 - 10.2018
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
  • Engaged with existing and potential clients to gain insight into needs.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Managed scheduling, training and inventory control.

Education

Esthetician License

Torrance Beauty College
Torrance
12-2014

High School Diploma -

Torrance High School
Torrance, CA
06-2000

Skills

  • Managing Operations and Efficiency
  • Training and Development
  • Professional and Courteous
  • Computer Skills
  • Team Leadership
  • Customer Relationship Management
  • Skincare Product/Service Sales
  • MS Office
  • Customer Retention

Custom

References available upon request.

Timeline

Licensed Medical Esthetician

Bloom Advantage Med Spa
08.2022 - 02.2024

Medical Spa Manager

Bloom Advanced Med Spa
08.2022 - 02.2024

Patient Care Coordinator

Advanced Institute for Plastic Surgery
06.2021 - 02.2024

Front Office Manager

Manhattan Dermatology & Cosmetic Surgery
06.2019 - 06.2021

Licensed Medical Esthetician

Glow Med Spa
01.2019 - 05.2019

Operations Manager

Nazarian Plastic Surgery
02.2015 - 10.2018

Esthetician License

Torrance Beauty College

High School Diploma -

Torrance High School

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