Experienced General Manager with a proven track record of successfully overseeing daily operations, driving profitability, and delivering exceptional customer service. Proficient in Point of Sales (POS) software and Microsoft Word, showcasing strong computer literacy. Exceptional communication, listening, and problem-solving skills enable effective achievement of positive transformations. Focused on P&L management, budgeting and forecasting, sales/revenue management, recruitment, employee development, and customer relations. Consistently maintained low employee turnover rate while ensuring utmost customer satisfaction. Eager to expand knowledge in computer software and make valuable contributions to the success of St. Luke's.