Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sidny Stone

Hazleton

Summary

Experienced General Manager with a proven track record of successfully overseeing daily operations, driving profitability, and delivering exceptional customer service. Proficient in Point of Sales (POS) software and Microsoft Word, showcasing strong computer literacy. Exceptional communication, listening, and problem-solving skills enable effective achievement of positive transformations. Focused on P&L management, budgeting and forecasting, sales/revenue management, recruitment, employee development, and customer relations. Consistently maintained low employee turnover rate while ensuring utmost customer satisfaction. Eager to expand knowledge in computer software and make valuable contributions to the success of St. Luke's.

Overview

15
15
years of professional experience
1
1
Certification

Work History

General Manager

McDonald's
01.2017 - 02.2025
  • Oversaw daily restaurant operations encompassing customer service, food preparation, and staff management.
  • Guaranteed the restaurant adhered to customer expectations and profitability.

Manager

McDonald's
03.2012 - 01.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.

Crew Trainer

Mcdonalds
09.2010 - 03.2012
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Maintained current knowledge of all team position requirements.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.

Crew Member

Mcdonalds
09.2009 - 09.2010
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.

Education

High School Diploma -

Valley high school
Hazelton, ID
05.2009

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Time management
  • Team leadership
  • Customer relations
  • Training and development
  • Inventory control
  • Goal setting
  • Employee scheduling
  • Verbal and written communication
  • Staff training and development
  • Administrative skills
  • P&L management
  • Motivation
  • Labor cost controls
  • Process improvements
  • Deadline oriented
  • Strategic planning
  • Workflow planning
  • Recruitment
  • Expense control
  • Troubleshooting expertise
  • Business development
  • Operations oversight
  • Cost analysis and savings
  • Business administration
  • Organizational development
  • Proficient in POS & Microsoft Word

Certification

ServSafe certificate, 03/01/22, Food protection manager certificate. Food safety training program and certificate program that teaches Food services workers how to handle Food safety.

Timeline

General Manager

McDonald's
01.2017 - 02.2025

Manager

McDonald's
03.2012 - 01.2017

Crew Trainer

Mcdonalds
09.2010 - 03.2012

Crew Member

Mcdonalds
09.2009 - 09.2010

High School Diploma -

Valley high school
Sidny Stone