SIDRA BIBI
Doha
Summary
HR Management professional with a Bachelor of Business Administration from the University of Doha for Science and Technology. Experienced in customer service at Q-FAB and contributed to enhancing the Ministry of Commerce and Industry's website.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Website Improvement Analyst
Ministry of Commerce and Industry
01.2021 - 03.2021
- The system was assigned to make changes to their official website.
- Analyzed the existing business opening application website to identify challenges faced by applicants.
- Conducted thorough reviews of user interface, navigation flow, and overall user experience.
- Investigated the application process to identify hurdles and areas requiring improvement.
- Formulated creative and practical solutions to enhance the user-friendliness of the application process.
- Collaborated with cross-functional teams to brainstorm and refine improvement ideas.
- Organized and led weekly team meetings to discuss findings and present improvement ideas.
- Facilitated productive discussions among team members to gather insights and feedback.
- Drafted detailed proposals outlining suggested changes and enhancements to the website.
- Communicated proposed improvements to senior management and stakeholders during scheduled presentations.
- Emphasized the benefits and expected outcomes of suggested changes to gain support for implementation.
Customer Service Administrator
Q-Fab
06.2017 - 06.2018
- Received service requests and inquiries, and maintaining rapport.
- Handled service requests and inquiries.
- Coordinated with customers via email and phone from job order acceptance to completion.
- Developed long-term customer relationships.
- Managed quotes, purchase orders, order changes, and cancellations.
- Opened job files for confirmed orders.
- Monitored job status and regularly updated customers.
- Prepared service reports, delivery notes, and invoices.
- Checked inventory and ordered spare parts for service jobs.
- Prepared monthly income statements and revenue reports.
- Managed petty cash, asset register, insurance, and asset utilization.
- Recorded client data and collaborated with team members.
Education
Bachelor of Business Administration - Human Resource Management
University of Doha for Science and Technology
01.2024
Diploma -
Association of Charted Certified Accountants
01.2017
Skills
- Customer service
- Team Management
- Creative strategy
- Multitasking
- Strong communication
- Adaptability
Academic related work experience
- Performed research and data collection in various subjects (Marketing Research, Managerial Accounting, Small Business Plan, and Managing an Office) using the Internet, library, print resources, and various human resources.
- Researched assignments and topics, Presented findings, implemented workshops and seminars to instructor and classmates.
- Completed a job analysis worksheet including tasks and competencies., Developed job specifications for our selected position, identifying required education, experience, knowledge, skills, and abilities., Created a screening grid, using qualifications as determined in the job description, followed by screening resumes against outlined qualifications., Developed interview questions suitable for a knowledge-based and competency-based interview.
- Compared and contrasted the various job evaluation methods., Analyzed, interpreted, and applied compensation survey data.
- Identified training needs for assigned organization.
- Completed a needs analysis based on organization, task, and person analysis.
- Determined the competencies required of managers and supervisors to counsel and coach employees.
Human Resource Capabilities
- Completed a job analysis worksheet including tasks and competencies
- Developed job specifications for our selected position, identifying required education, experience, knowledge, skills, and abilities.
- Created a screening grid,using qualifications as determined in the job description, followed by screening resumes against outlined qualifications.
- Developed interview questions suitable for a knowledge-based and competency-based interview.
- Compared and contrasted the various job evaluation methods.
- Analyzed, interpreted, and applied compensation survey data.
- Identified training needs for assigned organization.
- Completed a needs analysis based on organization, task, and person analysis.
- Determined the competencies required of managers and supervisors to counsel and coach employees.
Certification
- Associate CIPD Certified
Personal Information
• Date of Birth: 10/11/1996
• Gender: Female
• Nationality: Pakistani
• Driving License: True
• Marital Status: married
• Sponsor-spouse
CV Updated
10/11/2024
PLEDGE
I hereby declare that all the above statements are true to the best of my knowledge and belief.
Timeline
Website Improvement Analyst
Ministry of Commerce and Industry
01.2021 - 03.2021
Customer Service Administrator
Q-Fab
06.2017 - 06.2018
- Associate CIPD Certified
Bachelor of Business Administration - Human Resource Management
University of Doha for Science and Technology
Diploma -
Association of Charted Certified Accountants
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