Jacqueline Gordon
M
Upper Darby ,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results, skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
3
3
years of professional experience
Work History
Assistant Teacher
Browns Town Infant School
St.Ann , Jamaica
2018.09 - 2019.03
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Administered quizzes and tests and documented grades.
Sales Representative
Bashco Department Store
St.Ann , Jamaica
2019.05 - 2019.09
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
Cashier
Lindas Restaurant
St.Ann Jamaica , Jamaica
2019.12 - 2020.07
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Completed inventory counts and ordered merchandise.
Customer Service Representative
ACS
Freeport Montego Bay , Jamaica
2020.09 - 2021.12
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
York Castle High School
St.Ann Jamaica 07.2018
Skills
- Needs Assessment
- Customer Account Management
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Understanding Customer Needs
- Recommending Solutions
- Critical Thinking
- Policy and Procedure Adherence
- Proactive Self-Starter
Timeline
Customer Service Representative
ACS
2020.09 - 2021.12
Cashier
Lindas Restaurant
2019.12 - 2020.07
Sales Representative
Bashco Department Store
2019.05 - 2019.09
Assistant Teacher
Browns Town Infant School
2018.09 - 2019.03
High School Diploma -
York Castle High School
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