Summary
Overview
Work History
Education
Skills
Certification
Awards Accomplishments
Timeline
Generic

Sidra Islam

Richmond,TX

Summary

Passionate hospitality individual with 6 years' guest service experience. Consistently exceeding expectations through genuine and personable interactions and providing exceptional service. Highly adaptable to change. Strong individual with leadership qualities and motivational team player.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cocktail/Restaurant Server

The Laura Hotel - Marriot Autograph Collection
01.2022 - 12.2023
  • Adhered to all relevant health department regulations and all customer service guidelines through HEI Hotel and Resorts standards
  • Greeted guests, provided proper knowledge of restaurant/bar hotel information, and served guests food/drinks
  • Enhanced guests' experience with adequate knowledge and maintained personable connections.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.

Front Office Supervisor

Omni Houston Hotel - Galleria
06.2022 - 11.2023
  • Trained new hires, balanced house inventory, executed checklist duties in timely manner
  • Developed strong relationships with repeat guests through personalized service and attention to detail in meeting their needs.
  • Being proficient and empowered to handle various guest experiences.
  • Displayed adequate knowledge of Omni Hotel & Resorts standards.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly

Front Desk Agent

Hyatt House Hotel
12.2021 - 12.2022
  • Handled incoming calls and online/in-person room bookings, and answered guest inquiries
  • Provided attentive, courteous, and efficient service to guests throughout their stay, maximized room revenue and occupancy
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Addressed and resolved guest in a friendly and timely manner, ensuring a memorable and satisfactory experience while upholding Hyatt quality standards.

Food & Beverage Concessions Supervisor

Hershey Entertainment & Resorts
05.2021 - 09.2021
  • Supervised and trained staff, implementing effective cash handling procedures, reducing discrepancies in daily register counts and minimizing loss
  • Accommodated guest compliments and complaints, maintaining Hershey's high standards
  • Monitored operations, ensured cleanliness, and organization of concession stands
  • Enforced food preparation and portion control in accordance with safety and hygiene standards.

Front Desk & Sales Lead Associate

Massage Envy
12.2018 - 12.2019

Administrative Assistant - Seasonal Term

Fast Trak
05.2017 - 09.2018

Education

Culinary Arts

Culinary Institute LeNotre
Houston, TX

Bachelor of Science - Global Hospitality Leadership

University of Houston, Conrad N. Hilton College
Houston, TX
05.2022

Skills

  • Proficient in Microsoft Office & Opera PMS
  • Engaging Charisma
  • Guest Relations Management
  • Multitasking Proficiency
  • Workflow Optimization

Certification

  • Leadership Development
  • Food Handlers
  • TABC
  • OSHA

Awards Accomplishments

  • Top Up seller (5x) (Omni Houston)
  • Omni Service Champion of the month May - 2023 (Omni Houston)
  • Top Supervisor of the season September 2021 (Hershey E&R)
  • Top Upseller of the Month - May-July 2019 (Massage Envy)
  • Employee of the Month - February 2019 (Massage Envy)

Timeline

Front Office Supervisor

Omni Houston Hotel - Galleria
06.2022 - 11.2023

Cocktail/Restaurant Server

The Laura Hotel - Marriot Autograph Collection
01.2022 - 12.2023

Front Desk Agent

Hyatt House Hotel
12.2021 - 12.2022

Food & Beverage Concessions Supervisor

Hershey Entertainment & Resorts
05.2021 - 09.2021

Front Desk & Sales Lead Associate

Massage Envy
12.2018 - 12.2019

Administrative Assistant - Seasonal Term

Fast Trak
05.2017 - 09.2018

Culinary Arts

Culinary Institute LeNotre

Bachelor of Science - Global Hospitality Leadership

University of Houston, Conrad N. Hilton College
Sidra Islam