Sidra Islam
Richmond,TX
Summary
Passionate hospitality individual with 6 years' guest service experience. Consistently exceeding expectations through genuine and personable interactions and providing exceptional service. Highly adaptable to change. Strong individual with leadership qualities and motivational team player.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cocktail/Restaurant Server
The Laura Hotel - Marriot Autograph Collection
01.2022 - 12.2023
- Adhered to all relevant health department regulations and all customer service guidelines through HEI Hotel and Resorts standards
- Greeted guests, provided proper knowledge of restaurant/bar hotel information, and served guests food/drinks
- Enhanced guests' experience with adequate knowledge and maintained personable connections.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Front Office Supervisor
Omni Houston Hotel - Galleria
06.2022 - 11.2023
- Trained new hires, balanced house inventory, executed checklist duties in timely manner
- Developed strong relationships with repeat guests through personalized service and attention to detail in meeting their needs.
- Being proficient and empowered to handle various guest experiences.
- Displayed adequate knowledge of Omni Hotel & Resorts standards.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly
Front Desk Agent
Hyatt House Hotel
12.2021 - 12.2022
- Handled incoming calls and online/in-person room bookings, and answered guest inquiries
- Provided attentive, courteous, and efficient service to guests throughout their stay, maximized room revenue and occupancy
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Addressed and resolved guest in a friendly and timely manner, ensuring a memorable and satisfactory experience while upholding Hyatt quality standards.
Food & Beverage Concessions Supervisor
Hershey Entertainment & Resorts
05.2021 - 09.2021
- Supervised and trained staff, implementing effective cash handling procedures, reducing discrepancies in daily register counts and minimizing loss
- Accommodated guest compliments and complaints, maintaining Hershey's high standards
- Monitored operations, ensured cleanliness, and organization of concession stands
- Enforced food preparation and portion control in accordance with safety and hygiene standards.
Front Desk & Sales Lead Associate
Massage Envy
12.2018 - 12.2019
Administrative Assistant - Seasonal Term
Fast Trak
05.2017 - 09.2018
Education
Culinary Arts
Culinary Institute LeNotre
Houston, TXBachelor of Science - Global Hospitality Leadership
University of Houston, Conrad N. Hilton College
Houston, TX05.2022
Skills
- Proficient in Microsoft Office & Opera PMS
- Engaging Charisma
- Guest Relations Management
- Multitasking Proficiency
- Workflow Optimization
Certification
- Leadership Development
- Food Handlers
- TABC
- OSHA
Awards Accomplishments
- Top Up seller (5x) (Omni Houston)
- Omni Service Champion of the month May - 2023 (Omni Houston)
- Top Supervisor of the season September 2021 (Hershey E&R)
- Top Upseller of the Month - May-July 2019 (Massage Envy)
- Employee of the Month - February 2019 (Massage Envy)
Timeline
Front Office Supervisor
Omni Houston Hotel - Galleria
06.2022 - 11.2023
Cocktail/Restaurant Server
The Laura Hotel - Marriot Autograph Collection
01.2022 - 12.2023
Front Desk Agent
Hyatt House Hotel
12.2021 - 12.2022
Food & Beverage Concessions Supervisor
Hershey Entertainment & Resorts
05.2021 - 09.2021
Front Desk & Sales Lead Associate
Massage Envy
12.2018 - 12.2019
Administrative Assistant - Seasonal Term
Fast Trak
05.2017 - 09.2018
Culinary Arts
Culinary Institute LeNotre
Bachelor of Science - Global Hospitality Leadership
University of Houston, Conrad N. Hilton College
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