Sidra Mir
Tulsa,OK
Summary
14+ years experience of providing exceptional customer service in retail business and beauty industry. Passionate about building sustainable customer relationships. Energetic with great leadership & communication skills.
My varied experiences throughout my academic and working life have allowed me to maximize my interpersonal, team working,negotiation and communication skills. In addition, i have also acquired the ability to plan and lead a project with realistic milestones and objectives. I bring high level of professionalism and commitment to my work, where I always strive to achieve the best results and integrate this with a good atmosphere for those I am working alongside.
- Exceptional customer service skills
- leadership
- Budgeting
- Time management
- Team building
- Inventory management
- Microsoft products proficiency
- Detailed oriented
- Client managment
Overview
7
7
years of professional experience
Work History
Licensed Cosmetologist and Sales
Sephora USA
01.2022 - Current
- Built a loyal clientele base through exceptional customer service and personalized care..
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
- Grew sales with great work ethic, individualized positive attitude.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Used social media platforms to promote salon and services.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Insurance Sales Agent
Globe
01.2024 - 09.2025
- Developed customized insurance plans based on client needs and risk assessments.
- Conducted thorough market analysis to identify trends and competitive offerings.
- Managed client relationships, ensuring timely follow-ups and support for policy inquiries.
- Analyzed customer feedback to refine service delivery, resulting in improved retention rates.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Improved sales performance by staying current on industry trends, product offerings, and competitor strategies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Property Manager
Sheikh Inc.
02.2019 - 01.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Collected and maintained careful records of rental payments and payment dates.
- Introduced prospective tenants to types of units available and performed tours of premises.
Education
Associate of Arts - Cosmetology
Clary Sage College
06-2011
High School Diploma -
Dove Science Academy
06-2010
Languages
Urdu
Full Professional
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Timeline
Insurance Sales Agent
Globe
01.2024 - 09.2025
Licensed Cosmetologist and Sales
Sephora USA
01.2022 - Current
Property Manager
Sheikh Inc.
02.2019 - 01.2021
High School Diploma -
Dove Science Academy
Associate of Arts - Cosmetology
Clary Sage College
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