Sidra Sehar
Spring,TX
Summary
Proven leader and effective communicator, adept at solving problems and improving team performance. At Chase Bank, enhanced customer satisfaction and exceeded sales goals by implementing strategic thinking and organizational skills. Demonstrated adaptability and decision-making prowess, achieving a significant increase in efficiency and customer trust. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level managerial position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Bank Teller
Chase Bank
09.2016 - 08.2019
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted customers with banking needs and inquiries.
Shift Manager
Exxon Mobil
07.2011 - 02.2014
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Cashier
Walmart
02.2008 - 08.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Pharmacy Technician
CVS Pharmacy
04.2010 - 02.2011
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Managed opening and closing duties for pharmacy.
Education
Associate of Science - Nursing
Lone Star College System
Spring, TX05.2015
Associate of Applied Science - Science, Technology, And Society
Lone Star College System
Spring, TX06.2012
Skills
- Communication: Ability to convey ideas clearly and listen actively
- Leadership: Inspiring and motivating team members to achieve goals
- Decision-Making: Making informed choices and solving problems effectively
- Conflict Resolution: Addressing and resolving disagreements or issues within the team
- Delegation: Assigning tasks appropriately and trusting team members to carry them out
- Time Management: Prioritizing tasks and managing time efficiently
- Empathy: Understanding and addressing team members’ needs and concerns
- Adaptability: Adjusting to changing circumstances and handling unexpected challenges
- Problem-Solving: Identifying issues and developing effective solutions
- Team Building: Fostering a collaborative and positive team environment
- Motivation: Encouraging and inspiring team members to perform at their best
- Organizational Skills: Keeping track of projects, deadlines, and resources
- Strategic Thinking: Planning and setting long-term goals aligned with organizational objectives
- Conflict Management: Managing and resolving conflicts in a constructive manner
- Feedback Delivery: Providing constructive feedback to team members to support their growth
Timeline
Bank Teller
Chase Bank
09.2016 - 08.2019
Shift Manager
Exxon Mobil
07.2011 - 02.2014
Pharmacy Technician
CVS Pharmacy
04.2010 - 02.2011
Cashier
Walmart
02.2008 - 08.2012
Associate of Science - Nursing
Lone Star College System
Associate of Applied Science - Science, Technology, And Society
Lone Star College System
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