Hi, I’m
Sidra Spencer
Cashier/mgr/hr
Moses Lake,WA
Summary
Driven and versatile, I excelled at Walmart, mastering roles from cashier to HR, demonstrating exceptional customer service and cash handling skills. My proactive approach led to a significant decrease in queue times, showcasing my ability to improve efficiency and foster customer loyalty. With a knack for mentoring and a commitment to excellence, I consistently exceeded sales and service targets.
Overview
21
years of professional experience
1
Certification
Work History
Walmart
Cashier
04.2002 - 08.2023
Job overview
- During my time with Walmart, I worked the majority of positions including the service desk, csm, salaried manager and finally landing on hr which was my true passion.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Upsold additional products and services to increase revenue.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Improved efficiency, organized checkout area for optimal workflow.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Reduced processing errors by meticulously following transaction procedures.
- Increased sales of promotional items by informing customers about current offers.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Enhanced shopping experience, provided product information and location assistance.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Identified and resolved discrepancies and errors in customer accounts.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
Homeschool Moses Lake, WA
GED
04.2002
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Cash handling and management
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Organizational abilities
- Order Taking
- Professionalism and Courtesy
- Cash Management
- Basic Math Competence
- Cash register systems
- Cash handling expertise
- Payment Processing
- Product restocking
- Conflict Resolution
- Product Knowledge
- Refunds and exchanges
- Issue Resolution
- Complex Problem-Solving
- Merchandise Restocking
- Cash Drawer Balancing
- POS system operations
- Payment Collection
- POS Systems
- Staff Training
- Refund handling
- Guest inquiries
- ID Verification
- Inventory Management
- Currency counting
- Inventory Control
- Order Packaging
- Decision Making Aptitude
- Sales expertise
- Daily Reporting
- Retail Merchandising
- Product Recommendations
- Drawer balancing
- Returns processing
- Point of sale operation
- Purchase assistance
- Point-of-sale system operation
- Order Verification
- Promotions and Discounts Understanding
- Reports and documents
- Point of Sale proficiency
- Records Maintenance
- Fraud Prevention Awareness
- Loss Prevention
- Identification checks
- Loyalty Program Promotion
- Staff Mentoring
- Proficient in Software
- Payment posting
- Regulatory Compliance
- Sales Techniques Mastery
- Liquor regulations and compliance
- Report Preparation
- Expense Tracking
- Liquor Law Compliance
- Spirit, wine, and beer expertise
- Problem-Solving
- Honest and Dependable
- Professionalism
- Reliable and Responsible
- Active Listening
- Team Collaboration
- Adaptable and Flexible
- Cooperative Attitude
- Creative Thinking
- Relationship Building
- Adaptability and Flexibility
- Basic Mathematics
- Cash Register Operations
- Team Leadership
- Customer Transactions
- Inventory Stocking
- Work Task Prioritization
- Analytical Thinking
- Employee Training
- Store merchandise stocking
- Training and mentoring
- Microsoft Office
- Coin and Currency Counting
- Interpersonal Communication
- Service Minded
- Product Scanning
- Attention to Detail
- Policies and Procedures
- Retail Operations
- Return and Exchange Processing
Accomplishments
I received regional recognition for my hr work and at the very least have been a market favorite in every position I’ve worked.
I raised my Daughter for many years as a single mother, doing whatever I had to do to make ends meet which transfers well to any job I have ever worked
Affiliations
Second Harvest Food drives
Big Ben’s career fairs
Worksource contact
Indeed account
And many others
Certification
I have completed the training and then some of different roles in the stores
I was often requested to travel and train others at different stores which I loved
Timeline
Cashier
Walmart
04.2002 - 08.2023
Homeschool
GED
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