Dynamic, innovative and engaging Professional with years of customer support experience. Adept at delivering clear and concise communication, while providing top tier customer assistance. Seeking to utilize my highly-motivated desire to take on new challenges with my work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Sidratul M. Chowdhury
West Covina,CA
Summary
Overview
18
years of professional experience
Work History
Polaris RX Specialty
AI Prior Authorization Pending
02.2023 - 04.2024
Job overview
- Obtained information and documentation from Insurances, prescribers, and patients to complete Prior Authorizations for medications
- Managed and processed billing to ensure proper and timely payment.
- Demonstrated leadership through process improvements and training support.
- Prioritized and organized tasks, efficiently achieving service goals.
C.R. EnglandColton, CA
Nationwide Commercial Driver
06.2019 - 06.2022
Job overview
- Navigated and planned time and fuel efficient routes
- Promoted to dedicated route deliveries for key customer’s distribution centers
- Mentored newly hired drivers for road-based training.
- Managed billing paperwork for on time payments.
Swift TransportationMira Loma, CA
Commercial Driver
05.2015 - 04.2019
Job overview
- Utilized new GPS technology to trouble-shoot on-the-road safety issues
- Promoted to hauling refrigerated trailers within 6 months.
SidMas Inc.Eastvale, CA
Marketing Manager
01.2006 - 09.2014
Job overview
- Customer and technical assistance for home improvement products
- Promoted marketing collaterals to and for medical offices to increase referrals
- Provided voice-over for videos on You-Tube
- Fully responsible for IT management for the administrative office.
Education
Northwood High School
High School Diploma
06.2004
University Overview
Skills
- Problem Solving
- On-line Research
- Critical Thinking
- Technical Assistance
- Microsoft Office
- CRM
- Data Management
- Flexible and Adaptable
- Task Prioritization
- Self-Directed
- Customer Relations
Skill Sets
Skill Sets
- Medical Terminology
- Healthcare Management
- Product Sales
- Proficient Communicator
- Computer Building
Hobbies and Interests
Hobbies and Interests
- Baking
- Social Media Commentator
- DIY home projects
- Dungeon Master and MMORPG/Gamer
Accomplishments
Accomplishments
- Recognition for customer service and exceeding metrics.
- Consistently called on to support coworks complete assignments.
Timeline
AI Prior Authorization Pending
Polaris RX Specialty
02.2023 - 04.2024
Nationwide Commercial Driver
C.R. England
06.2019 - 06.2022
Commercial Driver
Swift Transportation
05.2015 - 04.2019
Marketing Manager
SidMas Inc.
01.2006 - 09.2014
Northwood High School
High School Diploma
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