Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Sieara Butler

Aiken,SC

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Global Payments
10.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
  • Increased accuracy in payment processing through meticulous attention to detail and thorough data entry.
  • Provided exceptional customer service by resolving inquiries related to payments, account balances, and transaction discrepancies.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Medicaid Representative(Remote)

ResultsCX
05.2022 - 09.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
  • Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
  • Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
  • Educated customers on preventative care measures, promoting overall health and wellness among beneficiaries.
  • Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.

Virtual Assistant (Remote)

Milrich Virtual Professionals
01.2019 - 05.2022
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.

Technical Support (Remote)

Conduent
12.2017 - 01.2019
  • Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
  • Achieved higher customer retention rates through excellent communication skills when explaining complex technical concepts in simple terms.
  • Maximized productivity by maintaining an organized work environment and managing multiple projects simultaneously.
  • Assisted clients remotely using remote desktop tools, expediting the troubleshooting process significantly.
  • Utilized diagnostic tools effectively to identify root causes of technical problems accurately and consistently.

Assistant Manager

Auto Money Title Loans
01.2015 - 11.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Graduate Certificate - Office and Billing Specialist

Ultimate Medical Academy
01.2017

High school or equivalent -

Midland Valley High School
Aiken, SC
06.2011

Skills

  • Call center experience
  • Scheduling
  • Follow-up skills
  • Documentation
  • Building rapport
  • Verbal and written communication
  • Administrative duties
  • Billing and coding
  • Customer Service
  • Multitasking Abilities

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Customer Service Representative

Global Payments
10.2024 - Current

Medicaid Representative(Remote)

ResultsCX
05.2022 - 09.2024

Virtual Assistant (Remote)

Milrich Virtual Professionals
01.2019 - 05.2022

Technical Support (Remote)

Conduent
12.2017 - 01.2019

Assistant Manager

Auto Money Title Loans
01.2015 - 11.2017

Graduate Certificate - Office and Billing Specialist

Ultimate Medical Academy

High school or equivalent -

Midland Valley High School

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Sieara Butler