Siearah Glover
Moreno Valley,CA
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
12
12
years of professional experience
Work History
Bartender
Memellis
Murrieta, CA
05.2022 - 01.2023
- Trained new bartenders on drink preparation and upselling techniques.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Provided drink suggestions to customers based on their preferences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Effectively multitasked within fast-paced environment.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with POS system.
- Balanced daily registers and generated sales reports for management.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Stocked ice bins and coolers as needed throughout shift.
- Greeted frequent visitors by name and explained new promotions.
- Upsold customers from shelf to premium brands to help boost sales.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Elderly Caregiver
Jackie Care
San Bernardino, CA
02.2022 - 01.2023
- Assessed client's needs and developed individual care plans accordingly.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Followed care plan and directions to administer medications.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Built strong and trusting rapport with clients and loved ones.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Monitored health and well-being of clients and reported significant health changes.
- Encouraged social interaction between clients and their families.
- Recognized emergencies and notified paramedics and family members.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Sales Associate
Temecula Jazz House
Temecula, CA
05.2016 - 03.2020
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Collected payments and provided accurate change.
- Received and displayed product shipments on store retail shelves upon delivery.
- Maintained records related to sales for store management.
- Cleaned shelves, counters and tables to maintain organized store.
- Organized stockroom shelves according to size, color or style.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered store and merchandise questions and led customers to wanted items.
Customer Service Representative
Frontier Communications
San Antonio, TX
01.2014 - 03.2016
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Consulted with customers to resolve service and billing issues.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted available products and services to customers during service, account management and order calls.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Supported sales team members to drive growth and development.
Insurance Sales Agent
Unity Insurance Agency
San Antonio, TX
03.2013 - 01.2014
- Provided advice on financial planning and insurance policies.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Created detailed reports of sales activities for management review.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Reviewed insurance policies periodically to make sure they meet customer needs.
- Exceeded company sales goals for new policies.
Server
Buffalo Wild Wings
San Antonio, TX
03.2012 - 03.2013
- Assisted in training new servers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Prepared drinks according to standard recipes.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Cashier
McDonald's
San Antonio, TX
01.2011 - 11.2011
- Accepted cash and credit card payments, issued receipts and provided change.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered phone calls to assist customers with questions and orders.
- Offered customers carry-out service at completion of transaction.
- Maintained work area and kept cash drawer organized.
Education
Some College (No Degree) - Pre-nursing
Texas Southern University
Houston, TXSkills
- Suggestive Selling
- Payment Processing
- Outstanding Customer Service
- Team Training and Development
- Product Merchandising
References
References available upon request.
Timeline
Bartender
Memellis
05.2022 - 01.2023
Elderly Caregiver
Jackie Care
02.2022 - 01.2023
Sales Associate
Temecula Jazz House
05.2016 - 03.2020
Customer Service Representative
Frontier Communications
01.2014 - 03.2016
Insurance Sales Agent
Unity Insurance Agency
03.2013 - 01.2014
Server
Buffalo Wild Wings
03.2012 - 03.2013
Cashier
McDonald's
01.2011 - 11.2011
Some College (No Degree) - Pre-nursing
Texas Southern University
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