Summary
Overview
Work History
Education
Skills
Certification
Generic

Siearra Cook

Oak Forest,IL

Summary

Well-qualified Property Manager/Project Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Property Manager/Project Manager

Firstservice Residential
05.2022 - Current
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Provided detailed project status updates to stakeholders and executive management.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Kept properties in compliance with local, state and federal regulations.
  • Collected and maintained careful records of rental payments and payment dates.
  • Communicated effectively with owners, residents, and on-site associates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Planned special events such as lotteries, dedications and project tours.
  • Administered operations to handle needs of more than 500+ tenants across 498 units

SMA

Bozzuto Management Company
08.2019 - 05.2022
  • Implemented marketing strategies to generate leads and increase sales revenue.
  • Created and maintained customer databases to facilitate customer segmentation.
  • Provided support to marketing initiatives by producing creative content and copywriting.
  • Researched competitor marketing trends and prices using data analysis.
  • Examined needs, wants and spending patterns of target audience.
  • Executed digital campaigns to improve brand awareness and online presence.
  • Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
  • Monitored and reported on sales performance metrics to inform decision making.
  • Coordinated with media representatives and sponsors to conduct press releases and promotions.
  • Supported sales staff by providing market trends, account analyses and new product information.
  • Maintained current knowledge of evolving changes in marketplace.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Recruited new residents through website advertising and marketing.
  • Used Yardi to keep record of financial transactions and rental applications.
  • Scheduled various contractors to complete needed work on vacant and occupied units.
  • Invited prospects to fill out application upon completion of property tour.
  • Kept meticulous records of correspondence between management and tenants.
  • Used Canva and Adobe to help create property brochures for advertising available properties and developments.
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Responded to requests and scheduled appointments for property showings.
  • Collected rent and tracked resident payments and information in computer system.
  • Trained leasing professionals on regulatory requirements, company policies, and office procedures.

Education

High School Diploma -

East Senior High School
Duluth, MN
06.2007

Bachelor of Arts - Business Administration And Management

Rasmussen College
Lake Elmo, MN

Skills

  • Financial Management
  • Team Leadership
  • Compliance
  • Staff Training and Development
  • Budgeting and Reporting
  • Emergency Response
  • Tenant Relations
  • Property Inspections
  • Vendor Management
  • Microsoft Office Suite
  • Social Media Marketing

Certification

  • CAM License - 2022

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Siearra Cook