Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Siearra Cook

Tinley Park,IL

Summary

Experienced Property Manager with a demonstrated history of success in third-party property management. Exceptional communicator with a strong commitment to delivering outstanding tenant experiences. Proficient in leveraging technology and fostering empathetic relationships to resolve issues effectively. Adept at managing diverse personalities and maintaining organized operations. Eager to contribute to a dynamic environment and enhance its growth through personal and professional development. 5+ years of property management and lease-up experience for a luxury high-rise building.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Commercial Property Manager

Firstservice Residential
05.2022 - Current


- Oversee daily operations of commercial properties to ensure high standards of maintenance and resolve any maintenance issues promptly.

- Foster positive tenant relationships by addressing concerns and managing lease agreements.

- Prepare and manage property budgets, perform variance analysis, and generate financial reports.

.- Collaborate with vendors and service providers to ensure quality service delivery and negotiate contracts.

- Ensure compliance with local, state, and federal regulations, addressing and resolving compliance issues.

- Develop and implement emergency response plans, coordinating with staff and emergency services.

- Lead and train a team of property management professionals to foster a collaborative work environment .

- Manage lease administration, including renewals, amendments, and terminations.

.- Conduct market research to stay informed of industry trends and competitive properties.

Emergency Room Technician

Advocate South Suburban Hospital
01.2013 - 10.2022
  • Responded promptly to emergencies, assisting with resuscitation, CPR, and airway procedures.
  • Collaborated with medical professionals to provide effective patient support during codes and alarms.
  • Obtained vital signs, placed monitoring systems, and collected specimens for testing.
  • Assisted in patient transfers, ensuring safe and efficient movement throughout the facility.
  • Implemented infection control measures to maintain a clean and hygienic emergency department.
  • Conducted phlebotomy procedures, IV insertions, and patient education on support devices.
  • Provided compassionate care and emotional support to patients and their families.

SMA

Bozzuto Management Company
08.2019 - 05.2022
  • Converted leads into community tours by effectively communicating the community's value proposition.
  • Conducted personalized apartment tours of a high-rise luxury building, resulting in increased leasing rates.
  • Maintained a strong online presence through engaging social media content.
  • Demonstrated in-depth knowledge of regulatory requirements and office procedures to train leasing professionals.
  • Collected, processed, and tracked lease applications with meticulous attention to detail.
  • Monitored leasing agents' performance and provided coaching for improved outcomes.
  • Prepared and submitted comprehensive daily reports on leasing activities.
  • Maintained accurate records of rental payments and payment dates in compliance with housing requirements.
  • Maintained retail and office spaces

Education

Bachelor of Arts - Business Administration And Management

Western Governors University
Salt Lake City, UT

High School Diploma -

East Senior High School
Duluth, MN
06.2007

Skills

  • Third-party Property Management
  • Superior Written and Verbal Communication
  • Quick Adoption of New Technologies
  • Empathy and Conflict Resolution
  • Interpersonal and Relationship Building
  • Organizational and Time Management
  • Budgeting and Financial Analysis
  • Project Management and Coordination
  • Compliance with Regulations and Policies
  • Tenant and Customer Service
  • Yardi

Certification

  • CAM License - 2022

Timeline

Commercial Property Manager

Firstservice Residential
05.2022 - Current

SMA

Bozzuto Management Company
08.2019 - 05.2022

Emergency Room Technician

Advocate South Suburban Hospital
01.2013 - 10.2022

High School Diploma -

East Senior High School
  • CAM License - 2022

Bachelor of Arts - Business Administration And Management

Western Governors University
Siearra Cook