Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

Siearra Johnson

Detroit,MI

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

C+ Trust Analyst IICollectorSupervisorCall Center Representative

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Detroit, MI, US
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingFlexible work hoursPersonal development programs

Summary

Detail-oriented and dependable financial operations and administrative professional with experience in cash management, collections, and account reconciliation. Skilled in high-volume transaction processing, research of discrepancies, customer service, and adherence to compliance standards. Adept at collaborating with cross-functional teams to ensure timely, accurate, and efficient payment application and reporting.

Experienced with data analysis, statistical modeling, and business intelligence tools. Utilizes analytical skills to identify trends and provide actionable insights that support business decisions. Knowledge of data visualization techniques and effective communication ensures clear presentation of complex information to stakeholders.

Overview

8
8
years of professional experience
1
1
Certification

Work History

C+ Trust Analyst II

Comerica
08.2023 - Current
  • - Processed and reconciled large volumes of financial transactions while maintaining accuracy and compliance with internal controls.
  • - Researched and resolved discrepancies in client financial records, ensuring timely adjustments.
  • - Developed and maintained financial databases to track client accounts and payment activities.
  • - Implemented process improvements to promote financial accuracy and efficiency.

Collector

Credit Acceptance
02.2022 - 02.2023
  • - Handled high volume of customer accounts, ensuring accurate payment posting and compliance with repayment plans.
  • - Investigated account discrepancies, coordinated resolution efforts, and initiated adjustments as needed.
  • - Delivered excellent customer service by handling sensitive financial matters professionally.
  • - Consistently met departmental performance targets and deadlines.

Supervisor

Dialog Direct
10.2019 - 01.2022
  • - Oversaw daily operations of a busy call center, ensuring accurate payment and account handling.
  • - Supported A/R projects by monitoring customer accounts and implementing process improvements.
  • - Trained and supervised staff to maintain compliance with company policies and customer service standards.

Call Center Representative

Direct Dialog
06.2019 - 10.2019
  • - Assisted customers with billing, eligibility, and payment inquiries via phone and written correspondence.
  • - Documented account updates and resolved discrepancies in coordination with internal departments.
  • - Maintained positive relationships with customers while delivering clear, accurate information.

Assembly Production Operator

FCA
01.2018 - 05.2019
  • - Ensured quality standards in production and followed compliance guidelines for accurate assembly.
  • - Completed inspection reports and corrected issues promptly.

Education

Associate of Applied Science - Health Information Management

Ultimate Medical Academy
Clearwater, FL
01-2027

High School Diploma - undefined

Robichaud Sr/Jr High School
06.2009

Skills

  • ACH processing expertise
  • Cash Application & Payment Posting
  • Reconciliation & Reporting
  • Discrepancy Research & Resolution
  • Client support and problem-solving
  • Compliance with Internal Controls
  • Process Improvement & Efficiency
  • Effective team engagement
  • Microsoft office
  • Analytical thinking
  • MS Excel
  • Time management

Certification

  • Certified Continuous Improvement & Six Sigma Green Belt – 2021-01
  • Keisen Center International

Timeline

C+ Trust Analyst II

Comerica
08.2023 - Current

Collector

Credit Acceptance
02.2022 - 02.2023

Supervisor

Dialog Direct
10.2019 - 01.2022

Call Center Representative

Direct Dialog
06.2019 - 10.2019

Assembly Production Operator

FCA
01.2018 - 05.2019

High School Diploma - undefined

Robichaud Sr/Jr High School

Associate of Applied Science - Health Information Management

Ultimate Medical Academy

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