Sieauna Stoute
Hamtramck,MI
Summary
To work in the customer service field. Results-driven Customer Service Representative with 5+ years of experience in fast-paced environments.Proven ability to resolve complex issues efficiently and improve customer retention.
Overview
15
15
years of professional experience
Work History
Mail Clerk
USPS
Detroit, Michigan
10.2021 - 10.2024
- Sorted incoming mail for efficient distribution to various departments.
- Operated automated sorting machines to streamline mail processing tasks.
- Delivered internal and external mail to designated locations daily.
- Maintained accurate records of outgoing mail and packages sent.
- Ensured compliance with postal regulations during mail preparation tasks.
- Collaborated with team members to improve workflow efficiency in the mailroom.
- Organized outgoing mail for dispatch, including arranging for pickup or delivery by the postal service.
- Received, sorted and organized incoming letters and packages.
- Sorted and distributed incoming mail according to predetermined routing procedures.
- Inspected outgoing mail for accuracy prior to distribution and mailing.
USPS Mail Carrier
Post Office USPS
Detroit, MI
03.2018 - 12.2021
- Delivered mail to residential and commercial addresses daily.
- Sorted and organized mail for efficient route planning.
- Operated delivery vehicles in compliance with safety regulations.
- Communicated with customers regarding mail services and inquiries.
- Collected outgoing mail from designated locations along routes.
- Maintained accurate records of deliveries and pickups.
- Collaborated with team members to ensure timely services.
- Provided friendly customer service at all times while delivering mail.
Housekeeping Aid
Moores Janitorial and Home Maintenance
06.2016 - 06.2017
- Cleaned Office Buildings Consisting Of sweeping, mopping, Vacuuming, Taking Out Garbage And Cleaning Bathrooms
Cashier
Detroit Zoo
07.2016 - 12.2016
- Rang up customers at Che k out kept store appearances clean and neat
Beautician
Signature Styles Beauty Bar
01.2015 - 01.2016
- Beautician responsible for wash, blow dry, braids, sew ins, quick weaves, natural hair, locs, crochet
Call Center Representative
SMOC Behavioral Health
Framingham, Massachusetts
07.2013 - 07.2014
- Customer service rep at call center responsible for answering phones and entering customers information in data base.
- Also responsible for updating customers records.
- Managed inbound customer inquiries and provided accurate information on services.
- Resolved customer complaints through effective communication and problem-solving skills.
- Collaborated with team members to enhance service delivery and workflow efficiency.
- Conducted follow-up calls to ensure customer satisfaction and service quality.
- Maintained a positive attitude while addressing challenging customer situations professionally.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Receptionist
SMOC
05.2012 - 05.2013
- Assisted and informed clients of the different organizations at SMOC.
- Answered phone, positive communication with members of the Framingham Community.
Customer Service Associate
Target
Boston
09.2011 - 04.2012
- Handled customer relation issues while promoting a positive shopping experience.
- Also was responsible for handling cash transactions at the stores front end registers as a cashier.
Clerical Assistant
Brigham and women's hospital
Boston, Massachusetts
07.2009 - 07.2010
- Entered patient information into the computer system, and operated multiple different office machinery.
- Also responsible for inputting patients personal information and medical records in the system, while also reformatting and editing current information and proof reading for accuracy.
- Managed patient scheduling and appointment confirmations for healthcare services.
- Assisted in maintaining accurate patient records and data entry tasks.
- Coordinated communication between departments to ensure smooth operations.
- Supported administrative staff with filing and document organization.
- Processed incoming mail and distributed correspondence to appropriate personnel.
Education
High School Diploma -
Greater Egelston Community High School
Skills
- Strong work ethic
- Detailed and skilled in setting priorities
- Ability to work well under stress
- Active listening skills
- Communication skills
Timeline
Mail Clerk
USPS
10.2021 - 10.2024
USPS Mail Carrier
Post Office USPS
03.2018 - 12.2021
Cashier
Detroit Zoo
07.2016 - 12.2016
Housekeeping Aid
Moores Janitorial and Home Maintenance
06.2016 - 06.2017
Beautician
Signature Styles Beauty Bar
01.2015 - 01.2016
Call Center Representative
SMOC Behavioral Health
07.2013 - 07.2014
Receptionist
SMOC
05.2012 - 05.2013
Customer Service Associate
Target
09.2011 - 04.2012
Clerical Assistant
Brigham and women's hospital
07.2009 - 07.2010
High School Diploma -
Greater Egelston Community High School