Sief Mahamed
GRAND PRAIRIE,TX
Summary
Adept at navigating complex scenarios, I honed my problem-solving and customer service skills at Uber, ensuring passenger satisfaction through efficient route planning and safety. My adaptability and tech-savviness, complemented by a clean driving record, contributed to consistently exceeding performance metrics, demonstrating my commitment to excellence and reliability in dynamic environments.
Professional driver with strong focus on safety, efficiency, and customer satisfaction. Proven ability to collaborate with team members and adapt to changing conditions. Equipped with excellent navigation skills, punctuality, and reliable, results-driven approach. Highly skilled in maintaining vehicle upkeep and providing exceptional service.
Offering dedication and readiness to excel in dynamic driving environment, eager to learn and grow. Brings solid grasp of local geography and traffic patterns, and pairs this with strong communication and problem-solving abilities. Ready to use and develop skills in safe driving and customer service in [Desired Position] role.
Dedicated Rideshare Driver with over [Number] years of experience transporting passengers and accomplishing deliveries. Recognized for consistently exceeding customer expectations for quick response and pleasant transport experiences. Consistently high revenue producer with outstanding safety record.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Uber Partner
Uber
01.2016 - Current
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Maintained a high driver rating through excellent communication and navigational skills.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
- Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
Independent Insurance Adjuster
Wardlaw
10.2024 - 11.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Managed sensitive situations with empathy while maintaining professional boundaries during interactions with distraught policyholders.
- Improved claim processing efficiency by conducting thorough investigations and timely documentation of property damage.
- Maintained accurate records of all claim activities, ensuring easy access to information for audits and reviews.
- Attended industry conferences to stay current on emerging trends in the field of insurance adjusting, fostering continuous improvement in my work methods.
- Assisted in training new adjusters, sharing best practices for efficient case management and successful claim resolutions.
- Collaborated with insurance carriers, agents, and policyholders to gather necessary information for accurate claim assessments.
- Conducted site visits to assess the extent of damage and accurately estimate repair costs for proper settlement calculations based upon industry standard guidelines applicable within respective jurisdictional areas where licensed as an Independent Insuran
- Provided comprehensive reports to management detailing claim findings, recommendations, and overall performance metrics.
- Utilized advanced software tools to efficiently manage claims workload, track progress, and generate detailed reports on overall performance metrics.
- Evaluated policy coverage details using advanced analytical skills to determine appropriate payout amounts accurately without overpayment or underpayment issues arising later on down the line between parties involved within an incident report scenario contextually relevant towards each unique situation encountered daily basis when working as an Independent Insurance Adjuster representing various companies across different states nationwide USA region specific locations accordingly so forth thus far henceforth moving forward hereafter going onwards prior past experience wise speaking terms.
- Directed claims negotiations within allowable limit of $10000 and supported successful litigations for advanced issues.
Car Salesperson
Okc Llc
01.2013 - 01.2021
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
Howitzer Section Chief
US Army
08.2004 - 10.2012
- Established a culture of accountability within the howitzer section, promoting responsibility at every level from individual soldiers up to senior leaders.
- Demonstrated technical expertise in howitzer systems, serving as a subject matter expert for peers and subordinates alike.
- Managed personnel assignments and scheduling, balancing workload with individual capabilities and ensuring mission success while minimizing fatigue or burnout.
- Created accurate firing data for artillery missions by using complex mathematical calculations and advanced computer software applications.
- Evaluated individual performance, providing constructive feedback for continuous improvement in job proficiency.
- Streamlined communication within the section, enhancing operational effectiveness in high-stress environments.
- Implemented safety protocols, reducing accidents during live-fire exercises and deployments.
- Developed junior leaders with consistent mentorship and leadership development programs.
- Enhanced team efficiency by implementing new training methods and procedures.
- Maintained morale and welfare of section personnel through effective communication and conflict resolution techniques.
- Trained incoming personnel on their roles within the howitzer section, fostering seamless integration into the team environment.
- Managed ammunition inventory, ensuring adequate supplies for both training and combat operations.
- Conducted detailed mission planning to ensure timely completion of objectives while minimizing risks to personnel.
- Coordinated logistical support for the successful execution of multiple field exercises.
- Collaborated with adjacent units to maximize firepower capabilities during joint operations.
- Improved overall section readiness through rigorous maintenance and equipment inspections.
Education
Associate of Arts -
North Lake College
Irving, TX07-2019
High School Diploma -
R.l Turner
Carrollton, TX05-2001
Skills
- Punctuality
- Situational awareness
- Driving safety
- Strong navigation
- Route planning
- Tech-savviness
- Efficient driving
- Map reading
- Time management
- Passenger transportation
- Safe driving
- Clean driving record
- Defensive driving
- Customer service
- Schedule management
- Emergency response
- Vehicle inspection
- Problem-solving
- Multitasking and organization
- Adaptability and flexibility
- Safety awareness
- Communication
- Directional sense
- Local trends
- Dependable and reliable
Certification
- Drug and Alcohol Testing Program Compliance Certificate- U.S Department of Transportation.
- Hazardous Materials Endorsement (HME) - Transportation Security Administration.
- Customer Service Training Certificate - National Customer Service Association.
- Air Brake Certification - [State] Department of Motor Vehicles.
- Commercial Vehicle Pre-Trip Inspection Training Certificate – Commercial Vehicle Safety Alliance.
- First Aid Certification - American Red Cross.
- Commercial Driver's License (CDL) - [State] Department of Motor Vehicles.
Languages
English
Full Professional
Arabic
Full Professional
Timeline
Independent Insurance Adjuster
Wardlaw
10.2024 - 11.2024
Uber Partner
Uber
01.2016 - Current
Car Salesperson
Okc Llc
01.2013 - 01.2021
Howitzer Section Chief
US Army
08.2004 - 10.2012
- Drug and Alcohol Testing Program Compliance Certificate- U.S Department of Transportation.
- Hazardous Materials Endorsement (HME) - Transportation Security Administration.
- Customer Service Training Certificate - National Customer Service Association.
- Air Brake Certification - [State] Department of Motor Vehicles.
- Commercial Vehicle Pre-Trip Inspection Training Certificate – Commercial Vehicle Safety Alliance.
- First Aid Certification - American Red Cross.
- Commercial Driver's License (CDL) - [State] Department of Motor Vehicles.
Associate of Arts -
North Lake College
High School Diploma -
R.l Turner
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