Summary
Overview
Work History
Education
Skills
Certification
Continuing Education Hours & Self Guided Education
Timeline
Generic

Sieglinde Manning

Denver,USA

Summary

Offering 10+ Years of Customer Service Experience, 10+ Years of Supervisor Experience, Restaurant Management, Apartment Management, Probation, Pretrial, Public Safety, Case Management, Electronic Monitoring.


Process optimization professional with extensive experience in streamlining workflows and enhancing operational efficiency. Proven track record of implementing process improvements and collaborating effectively with cross-functional teams to achieve results. Known for adaptability and reliability in dynamic environments, leveraging skills in data analysis and project management.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Identification & Arrest Process Analyst

Denver Police Department
02.2023 - 05.2024
  • Identified subjects utilizing fingerprint classification, analysis, and comparison.
  • Applied inked fingerprint impressions on approved cards at the request of law enforcement personnel to process subjects in custody.
  • Responded to requests from the court for fingerprint analysis and comparison, in addition to testifying in court upon receiving a subpoena.
  • Processed and entered law enforcement-related records and information into law enforcement-sensitive databases.
  • Modified prisoner holds to reflect investigative case filing decisions.
  • Responded to various correspondences from citizens and other law enforcement agencies to conduct background checks.
  • Responded to citizen record requests regarding the release of criminal history records in accordance with city, state, and federal guidelines.

Pretrial Officer III, Electronic Monitoring

City and County of Denver
02.2017 - 02.2023
  • Conducted pre-sentence investigations by doing in-depth research and compiling police reports for accurate risk assessment of defendants. Trained and certified with NCIC, CCIC, and ATIMS data bases.
  • Presented accurate bond reports with objective information along with best judgment to the Court for the issuance of individualized, fair, and equitable bond conditions for the defendant while considering public safety before the initial hearing.
  • Assessed potential for flight risk by identifying defendants' ties to the community and previous history of non-appearance in court.
  • Released defendants directly from the detention center and installed any court-ordered electronic monitoring equipment.
  • Enrolled defendants in all electronic monitoring web-based programs (drug testing and GPS), verified proper operation, and troubleshooted equipment issues.
  • Monitored and recorded all non-compliant activity and requested after-hours warrants.
  • Received emergency, as well as nonemergency calls, and alarm system alerts for protected parties involved in various types of cases.
  • Made 911 calls to assist responding officers with the location and apprehension of defendants by providing ongoing real-time updates.
  • Made contact with victims in domestic violence cases, explaining the conditions of the defendant’s release in which they were involved and reviewing safety plans, ensuring compliance with the Mandatory Victims Restitution Act.
  • Responsible for the enforcement of home confinement conditions ordered by the court.
  • Provided court testimony to support court decisions.
  • Supported judicial decision-making by providing clear and concise pretrial reports outlining relevant information about defendants' background, risks, and needs.
  • Managed caseloads efficiently, ensuring timely completion of required tasks and reports.
  • Implemented evidence-based supervision techniques tailored to individual risk levels, thus reducing recidivism rates among the supervised population.
  • Maintained detailed electronic records for each case, facilitating efficient information sharing among relevant parties.
  • Facilitated referrals for substance abuse treatment or mental health services when appropriate, supporting defendant rehabilitation efforts during the pretrial period.
  • Provided consistent follow-up with defendants under supervision, verifying adherence to imposed conditions while offering guidance as necessary.
  • Increased defendant accountability by monitoring compliance with release conditions and reporting violations to the court.
  • Reported violations of pretrial conditions to appropriate authorities and maintained record of case activity.
  • Updated knowledge of relevant laws, policies, and procedures to ensure compliance with changing regulations within the field of pretrial services.
  • Assisted other staff members in their duties as needed, fostering a supportive work environment conducive to continuous improvement.
  • Ensured ongoing personal professional development through participation in trainings, workshops, and conferences related to pretrial services best practices.
  • Promoted collaboration among criminal justice stakeholders through regular communication and coordination of efforts regarding pretrial services.
  • Enhanced public safety by implementing effective supervision strategies for pretrial defendants.
  • Contributed to a fairer justice system by identifying and addressing potential biases in pretrial processes and practices.

Supervisor, Case Manager, Trainer

City of Denver Office of Economic Development, WIOA Program
02.2016 - 02.2017
  • Lead Youth Case Manager and Trainer for a six-person team.
  • Trained, scheduled, and supervised the six-person team.
  • Mentored new Case Managers on best practices in service delivery and case management processes.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Utilized technology platforms effectively for tracking client progress, maintaining up-to-date case notes, and generating insightful reports on program impact indicators.
  • Monitored policies, including monitoring and reviewing contracts, time sheets, and ensuring compliance with the WIOA program.
  • Assisted in planning and coordinating all aspects of the WIOA program, including participating in the development of policies and procedures.
  • Promoted and conducted orientation of the WIOA program internally and externally to community programs on the need for services, eligibility requirements, and how the program benefits the workforce.
  • Collaborated with local employers to identify job opportunities suitable for clients' qualifications and preferences.
  • Provided outreach and recruitment of youths by screening for eligibility with comprehensive assessments and intakes while building rapport and trust with the participants.
  • Addressed barriers faced by underrepresented populations in accessing meaningful employment opportunities by developing culturally sensitive programming options.
  • Conducted comprehensive assessments to identify clients' skills, interests, and values, formulating individualized career plans.
  • Improved client confidence levels by offering targeted advice on self-presentation during interviews and networking events.
  • Recognized clients' accomplishments and celebrated their successes, fostering a positive environment conducive to long-term growth.
  • Facilitated group workshops on resume writing, interview techniques, and job search strategies to empower clients in their career pursuits.
  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
  • Conducted needs assessments to identify performance gaps and develop targeted learning solutions.
  • Analyzed and evaluated training effectiveness and program outcomes.

Community Support Specialist, Case Manager

Heartland Center for Behavioral Change & Truman Medical Center
08.2014 - 02.2016
  • Headed a pilot program between a non-profit organization as a Community Support Specialist and one of the city’s largest trauma hospitals for patient outreach, experiencing addiction and relapse.
  • Accessed the hospital’s patient database to identify patients with recurring admissions, in crisis, and unwilling to cooperate.
  • Visited the identified patients at their inpatient bedside to discuss detox programs and follow-up services to assist with reintegration into the community with housing, employment, education, and treatment services. Arranged for hospital discharge once stable and transportation to a detox facility.
  • Once the patient was stable, assisted in employment and pursued educational goals, managed doctor and psychiatric appointments, ensured regular scheduling is completed, and provided transportation as needed.
  • Provided services with or on behalf of a patient by their rehabilitation plan to maximize their adjustment and functioning within the community while achieving sobriety and sustaining recovery, maximizing their involvement in natural support systems, promoting independence and responsibility.
  • Through one-on-one and group services with patients, identified life problems and triggers using structured assessment processes, evaluations, and motivational interviewing.
  • With the patient’s permission, provided education and support to their family members while gathering input about the patient’s skills, interests, strengths, and ideas for the patient’s support.
  • Advocated on behalf of clients in various settings, securing necessary resources and services for their success.
  • Provided crisis intervention when needed, utilizing de-escalation techniques and coordinating appropriate responses.
  • Coordinated with external agencies to establish partnerships for expanded service offerings and collaborative initiatives.
  • Monitored client progress regularly, adjusting support strategies as needed based on evolving circumstances.
  • Educated clients about available resources within the community, empowering them to make informed decisions about their care plans.
  • Trained new staff members in best practices for community support work while promoting a culture of empathy and professionalism.
  • Conducted assessments to determine clients'' needs, strengths, and potential barriers to success.
  • Facilitated goal-setting sessions with clients, helping them identify realistic objectives aligned with their personal values.

Supervisor, Case Manager Probation/Diversions

Kansas Courts - Alcohol & Drug Services, Inc.
02.1998 - 08.2014
  • Supervised and directed probation/diversion employees and other administrative staff for the agency.
  • Provided orientation and on-going training, mentoring, and coaching to existing employees and new hires.
  • Enhanced team collaboration by leading regular case review meetings, promoting a unified approach to client care.
  • Conferred with employees on casework techniques and specific case situations.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Assisted employees in establishing performance and professional goals.
  • Evaluated employees' goal achievement through conferences, informal meetings, and annual performance appraisal.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Reviewed and approved correspondence and investigations for quality and accuracy.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Researched and developed course syllabus for Level I & Level II Alcohol and Drug Education Program per ADSAP standards.
  • Instructed the Level I & Level II Alcohol and Drug Education Program monthly.
  • Research and developed a course syllabus for the Shop Lifting Prevention Course for the Kansas Courts.
  • Instructed the Shop Lifting Prevention Course monthly.
  • Presented to the Kansas Police Academy the procedure and purpose of the DUI Diversion Program.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times and their voice heard.
  • Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Developed resource directory for clients, simplifying their search for essential services.

Manager

Cleo’s Restaurant
01.1996 - 02.1998
  • Oversaw and managed all areas of the restaurant and helped the owner make decisions on matters related to creating great customer experiences.
  • Supervised +20 employees.
  • Created and implemented the operations and procedure manual for the front-of-house staff and conducted training for new hires.
  • Conducted interviews, oversaw the hiring process, and ran staff training for employees.
  • Established team priorities, maintained schedules, and monitored performance.
  • Supervised staff, disciplining with oral reprimands, written warnings, and suspension if needed.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Performed and supervised the staff’s compliance with consistent safe and sanitary food and beverage handling, serving, and adherence to all safety protocols.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maintained weekend and holiday availability, guaranteeing no understaffed shift.
  • Ensured that all financial, staff, and payroll-related administrative duties and documents were accurately completed and maintained.
  • Maintained operational standards, restaurant policies, and procedures while adhering to all federal, state, and local laws and ordinances.
  • Responsible for bar inventory management, including ordering.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Controlled costs to keep the business operating within budget and increase profits.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Professionally resolved customer complaints to ensure satisfaction and continued patronage.
  • Responsible for the dining room’s appearance, consistency of set up, food and beverage service, and quality of the experience.

Education

Bachelor of Science (BS) - Psychology

University of Missouri, Kansas City

Social Worker Certification -

University of Kansas - School of Social Welfare

Skills

  • Manages customer concerns with timely resolutions
  • Empathetic customer engagement skills
  • Detail-oriented compliance oversight and enhancement of productivity
  • Employee recruitment and training
  • Policy and procedure development
  • Conscientious communication skills with a compassionate approach
  • Skilled in open and honest dialogue
  • Enhances workplace harmony through employee engagement
  • Skilled in task management and prioritization
  • Composure in high-stress situations
  • Demonstrates professionalism and poise
  • Independent problem analysis
  • Willingness to cover shifts on short notice
  • Team motivation expertise
  • Proficient in mastering and retaining new information
  • Customer concern resolution
  • Teamwork and collaboration
  • Verbal and written communication
  • Task delegation
  • Conflict resolution
  • Performance evaluations
  • Safety procedures

Certification

  • Opioid Treatment
  • Alcohol and Drug Safety Action Program (ADSAP) Evaluations & Cultural Diversity
  • Drug Court Evaluations
  • Metropolitan Organization to Counter Sexual Assault (MOCSA)
  • Alcohol and Drug Safety Action Program (ADSAP) Updates
  • Substance Abuse Subtle Screening Inventory (SASSI) Clinical Interpretation
  • Current Methamphetamines Trends and Test Interpretations
  • Women's Residential Treatment Programs
  • Substance Abuse Treatment Instruments
  • Legal Updates
  • Kansas Bureau of Investigations (KBI) Methamphetamines
  • Resources & Peer Support
  • Records & Disclosure

Continuing Education Hours & Self Guided Education

  • Appreciative Thinking in Times of Crisis
  • Aspiring Leaders: Professional Supervisor-Influence - Program
  • Be Liked and Respected in the Workplace
  • Building Personal Power through Influence
  • Building Your Professional Network
  • Capturing the Attention of Senior Executives
  • CCD ADA Awareness Training: A Respectful Workplace
  • Choosing to Lead as a Woman
  • Communicating Vision to Your Employees
  • Court Appearance Matters
  • Criminal Justice Reform and Implications for Survivors of Domestic Violence
  • Developing a Mindset of Growth and Learning
  • Developing Personal Accountability
  • Difficult People: Can't Change Them, so Change Yourself
  • Difficult People: Why They Act That Way and How to Deal with Them
  • Encouraging Team Communication and Collaboration
  • Facing the Management Challenges of Difficult Behavior and Diverse Teams
  • Financial Integrity
  • Financial Statement Analysis for Non-financial Professionals
  • Focusing on What's Important, Not Just Urgent
  • Fresh Bargain Data
  • Grow & Succeed: Working with Difficult People
  • Harassment Prevention for Employees - State and Local Government Edition
  • Hazard Communication: An Employee's Right to Understand
  • Healing Modalities: Trauma-Informed Approaches for Sustaining Our Resilience as We Work
  • Innovation Part 1: Getting Started with Your Data
  • Innovation Part 1: Understanding Data Using Statistics
  • Key Accounting Concepts and Principles
  • Leading a Cross-functional Team
  • Leading Self: Innovation Part 1 - Using Data to Innovate
  • Leading Self: Problem-Solving Program
  • Leading Self-Development Tool
  • Leading Teams through Change
  • Leading Teams: Influencing
  • Leading the Team (2021 Update)
  • Leading through Positive Influence
  • Making the Move into Management
  • Management & Leadership Essentials
  • Performance Management
  • Performance Management for Managers
  • Personal Power and Credibility
  • Trauma-Informed Approaches for Sustaining Our Resilience as We Work
  • Updates from the Training Institute on Strangulation Prevention
  • Wellness Classes and Related Resources: Financial Wellness – Program
  • Workday Learning Supervisor Training: Instructors

Timeline

Identification & Arrest Process Analyst

Denver Police Department
02.2023 - 05.2024

Pretrial Officer III, Electronic Monitoring

City and County of Denver
02.2017 - 02.2023

Supervisor, Case Manager, Trainer

City of Denver Office of Economic Development, WIOA Program
02.2016 - 02.2017

Community Support Specialist, Case Manager

Heartland Center for Behavioral Change & Truman Medical Center
08.2014 - 02.2016

Supervisor, Case Manager Probation/Diversions

Kansas Courts - Alcohol & Drug Services, Inc.
02.1998 - 08.2014

Manager

Cleo’s Restaurant
01.1996 - 02.1998

Bachelor of Science (BS) - Psychology

University of Missouri, Kansas City

Social Worker Certification -

University of Kansas - School of Social Welfare

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Sieglinde Manning