- Yoga
- Mindfulness Practices
- Passionate about balancing physical health with mental and emotional wellness
Siena Bruni
Aliso Viejo,CA
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Trattoria Trullo. Proven ability to boost sales through effective upselling and foster guest relations, ensuring repeat business. Adept at multitasking and problem-solving, with a focus on maintaining high service standards and enhancing customer satisfaction.
Overview
7
7
years of professional experience
Work History
Server
Trattoria Trullo
12.2023 - 09.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Assisted in maintaining cleanliness and organization of dining area during peak hours.
- Collaborated with team members to optimize workflow and improve service speed.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Book Keeper
Bruni Media
01.2019 - 09.2024
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Managed and responded to correspondence and inquiries from customers and vendors.
Education
No Degree - Child Development
Saddleback College
Mission Viejo, CACertificate - 200 Hour Yoga Teacher Training
Bali Yoga School
Bali, Indonesia 09-2025
Certificate - Level 3 Sound Healing
Bali Yoga School
Bali, Indonesia09-2025
Certificate - Holistic Health Coach Certification
AFPA Fitness
Online06-2021
Skills
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Hospitality service expertise
- Sales techniques
- Guest relations management
- Task prioritization
- Warm and friendly
- Reliability
- Team player
- Multitasking
- Problem-solving
Interests
Timeline
Server
Trattoria Trullo
12.2023 - 09.2025
Book Keeper
Bruni Media
01.2019 - 09.2024
No Degree - Child Development
Saddleback College
Certificate - 200 Hour Yoga Teacher Training
Bali Yoga School
Certificate - Level 3 Sound Healing
Bali Yoga School
Certificate - Holistic Health Coach Certification
AFPA Fitness