Summary
Overview
Work History
Education
Skills
Timeline
Generic

Siena Kane

Tempe,AZ

Summary

Dynamic leader with proven expertise in staff management and employee training, notably at Starbucks. Excelled in boosting sales performance and customer satisfaction through innovative upselling and relationship-building strategies. Skilled in inventory control and implementing effective record-keeping measures. Excellent communication and listening skills, working hard to mediate interpersonal issues and maintain a positive and motivated team. Demonstrates exceptional problem-solving abilities and a commitment to workplace safety, fostering a collaborative and efficient work environment.

Overview

8
8
years of professional experience

Work History

Supervisor

Starbucks
01.2016 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Troubleshot equipment to reduce service calls and downtime.
  • Documented daily production and materials usage in IMS (Inventory Management System) to track data.

Preschool Teacher's Assistant

Shooting S.T.A.R.S. Preschool And Daycare
06.2022 - 10.2023
  • Maintained tidy and clean classroom consistent with safety and health standards.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Engaged and entertained children through recreational and educational activities.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Communicated with parents to inform about child's progress and classroom behavior.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.
  • Organized snack time and nap hours.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Taught children with creative approaches, methods, and techniques.
  • Assisted teacher by developing lesson plans to meet educational goals for each child.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.

Education

Bachelor of Arts - Liberal Studies

Arizona State University
Tempe, AZ
12.2023

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Policy Enforcement

Customer-Oriented

  • Employee Training
  • Workplace Safety
  • Cash handling expertise
  • Inventory control and record keeping

Timeline

Preschool Teacher's Assistant

Shooting S.T.A.R.S. Preschool And Daycare
06.2022 - 10.2023

Supervisor

Starbucks
01.2016 - Current

Bachelor of Arts - Liberal Studies

Arizona State University

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Siena Kane