Siena Mari’

• Educated clients on health insurance options and benefits, enhancing understanding of coverage.
• Assisted clients in completing applications accurately, ensuring compliance with regulations.
• Evaluated client needs to recommend appropriate policies and plans effectively.
• Provided ongoing support to clients regarding claims processing and policy changes.
• Enrolling Consumer in Medicare Advantage plans while ensuring compliance with CMS guidelines and providing accurate plan education.

Employed as a federal MWR employee at a military fitness center front desk, assisting patrons, checking IDs, handing registrations, and ensuring smooth day-to-day facility operations.

• Greet and check in patrons; provide information on fitness center service
• Make and manage reservations for classes, facilities, and equipment
• Handle customer inquiries in person and over the phone
• Maintain front desk cleanliness and monitor facility access
• Enforce safety protocols and report equipment issues
• Assist with special events and administrative support

• Processed customer transactions accurately and efficiently using point-of-sale systems.
• Maintained clean and organized checkout area to enhance customer experience.
• Assisted customers with inquiries, providing exceptional service and support.
• Assisted with front-end tasks including restocking, merchandising, and bagging.
• Managed cash register functions, including balancing drawer at shift end.
• Promoted store credit cards and special promotions

• Restocked shelves and displays effectively during overnight hours
• Maintained clean and organized aisle according to store standards
• Checked products dates and ensured correct items placement (FIFO Rotation)
• Operated pallet jacks and handled freight safety
• Collaborated with team members to complete department stocking goals