Sienna Alvarez
Chino,CA
Summary
Dynamic professional with extensive experience in front office operations, excelling in high-volume environments while maintaining efficiency and composure. Recognized for exceptional communication skills, strong organizational abilities, and meticulous attention to detail, fostering a collaborative atmosphere that drives results. Expertise in scheduling, customer service, and administrative support ensures seamless daily operations and a welcoming environment for clients. Committed to enhancing visitor experiences through effective communication techniques and a proactive approach to office management.
Overview
9
9
years of professional experience
Work History
Receptionist
Greek and Associates Veterinary Hospital
09.2024 - Current
- Managed multi-line phone system, ensuring efficient call routing and exceptional customer service.
- Coordinated front desk operations, greeting visitors professionally and directing inquiries effectively.
- Maintained organized scheduling for appointments, optimizing resource allocation and time management.
- Implemented office procedures that enhanced workflow efficiency and improved client interactions.
- Developed strong relationships with clients, enhancing customer satisfaction through personalized service approaches.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Barista
Canabru Coffee
02.2021 - Current
- Prepared high-quality beverages to meet customer preferences and enhance satisfaction.
- Operated espresso machines, grinders, and blenders efficiently to ensure smooth workflow.
- Maintained cleanliness and organization of workstations in compliance with health standards.
- Assisted in training new baristas on beverage preparation techniques and customer service practices.
- Monitored inventory levels, restocked supplies, and minimized waste through efficient use of resources.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues.
- Collaborated with team members to implement seasonal menu changes and promotional offerings.
Volleyball Coach
Tstreet Volleyball Club
10.2021 - 07.2024
- Developed and implemented training programs to enhance player skills and team performance.
- Analyzed game footage to identify strengths and areas for improvement in individual players.
- Fostered a positive team culture through effective communication and conflict resolution strategies.
- Coordinated practice schedules and organized tournaments to maximize team engagement and competition.
- Evaluated player performance through assessments, providing targeted feedback for development.
- Implemented injury prevention protocols to ensure athlete safety during training sessions and competitions.
- Established a supportive environment that encouraged growth, accountability, sportsmanship among players.
Child Care Provider
Rosehill Presbyterian Church
10.2018 - 12.2019
- Engaged with children on individual basis to build positive relationships.
- Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
- Played games and read books to young children, limiting TV and mobile device time.
- Organized activities that enhanced children’s physical, emotional and social well-being.
- Monitored children's play activities to verify safety.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Fostered close relationships with children by asking about school, friends and hobbies.
- Established and maintained safe play environment for children.
Junior Volunteer
Pomona Valley Hospital Medical Center
06.2017 - 06.2018
- Transported patients and helped with discharge procedures.
- Adhered to organization procedures and instructions to maintain safety.
- Took newspapers, flowers and other personal items to patients on all floors.
- Provided support and companionship to patients in need of assistance.
- Made handcrafted items to gift to patients and families.
- Carried laboratory specimens, results and charts to appropriate departments.
- Cleaned and organized supplies.
- received and directed calls to all areas of the hospital.
Front Of House Staff
Chick-fil-A
11.2017 - 04.2018
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer at beginning and end of shift.
- Operated cash register for cash, check and credit card transactions with accuracy.
- Answered questions about store policies and concerns to support positive customer experiences.
- Maintained organized and clean customer areas by completing daily recovery checklists.
- Assisted customers with special services, account updates and promotional options.
- Helped over 100 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
House Cleaner
Crystal Clean Windows
05.2017 - 10.2017
- cleaned windows, cleaned and dusted houses.
- Inspected, maintained and cleaned all lighting fixtures, wash baseboards and cleaned under furniture.
- Established and maintained clean and comfortable environments in homes by vacuuming, cleaning windows and dusting.
- Disinfected bathrooms, doorknobs and tables and picked up and disposed of trash.
- Worked on team of 6-8 staff members to service over 50 different types of rooms daily.
Education
Bachelor of Science - Nursing
Northwest University
Kirkland, WAEMT
Mount San Antonio College
Walnut, CABachelor of Arts - General Education
Southern New Hampshire University
Hooksett, NH01-2026
Skills
- Infant and Adult CPR/AED/First Aid Certified
- Cleaning and organization
- Food portioning
- Food arrangement
- Menu memorization
- Inventory organization
- Communication skills
- Cash register operation
- Equipment operation
- Stocking and replenishing
- Order delivery practices
- Cash handling
- POS system use
- Reporting
- Team leadership
- Vital signs monitoring
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- File management
- Administrative support
- Multi-line telephone operation
- Motivational leadership style
- Skills assessments
- Strategic planning
- Training exercises
Timeline
Receptionist
Greek and Associates Veterinary Hospital
09.2024 - Current
Volleyball Coach
Tstreet Volleyball Club
10.2021 - 07.2024
Barista
Canabru Coffee
02.2021 - Current
Child Care Provider
Rosehill Presbyterian Church
10.2018 - 12.2019
Front Of House Staff
Chick-fil-A
11.2017 - 04.2018
Junior Volunteer
Pomona Valley Hospital Medical Center
06.2017 - 06.2018
House Cleaner
Crystal Clean Windows
05.2017 - 10.2017
EMT
Mount San Antonio College
Bachelor of Science - Nursing
Northwest University
Bachelor of Arts - General Education
Southern New Hampshire University
Education
Bachelors Degree